Partner Success Manager

Role Purpose

The Partner Success Manager at Access4 is a critical position within the sales team, focused on providing responsive support to our partners. The role ensures partners have the resources and assistance they need to effectively use our cloud communication solutions. By addressing partner inquiries and coordinating internally to resolve issues, the PSM plays a crucial part in maintaining strong relationships and supporting the overall success of both our partners and Access4.

About Access4

Founded in 2016, Access4 started with a vision to bring unified Communications to the MSP market; an automated, singular platform to sell, provision and invoice customers. Today, this platform is known as SASBOSS® and sets the benchmark as an industry standard in middleware to help deliver best of breed vendors and end-to-end partner enablement for service providers. 

We live and breathe our slogan of Innovate, Empower and Partner which represents our commitment to the channel community and drives the growth of the business. As a team, we embrace genuine conversations, a high performing culture and alignment between all areas of the business. This commitment to both product and service excellence in addition to our customer first, partner success mentality exemplifies why we are famous in the channel.

Our Purpose:

Empowering businesses to deliver a world that works from anywhere

Our Vision:

Access4’s vision is to be the ICT industry’s partner of choice for Cloud Unified Communications Solutions and support services

Specific Accountabilities 

• CRM Management
• Administration, organisation, and processing of sales meeting & activities
• Presentation development
• Assist the Sales Leadership in admin related to new business opportunities
• Develop and maintain relationships with all stakeholders involved in the sales process
• Act upon inbound sales activities
• Maintain call lists
• Identify opportunities within Sales Operations

Selection Criteria

Experience

• 12-18 months experience in customer support, sales coordination, or account management within the IT, SaaS, or telecom industries
• Experience within the UcaaS industry
• Experience with sales forecasting, pricing, and quotations is a bonus
• Have experience across Salesforce as a CRM – Reporting & Analytics
• Demonstrate strong attention to detail and good interpersonal skills
• Experience with Microsoft products (PowerPoint, Excel, Word)

Skills

1. Communication & Relationship Building: Ability to clearly communicate and engage with both internal teams and external partners.
2. Problem Solving: Analytical thinking to find creative solutions to partner needs and technical challenges.
3. Adaptability: Flexibility to respond to evolving business needs and priorities in a fast-paced environment.
4. Time Management: Strong organisation and multitasking skills to manage multiple accounts and responsibilities efficiently.
5. Technical Knowledge: A background in SaaS, IT, or Telco industries with experience in pre-sales, voice, or networking is ideal.

Attributes

• Enthusiastic and Organised: Candidates should bring positive energy to the team and have a strong ability to keep processes structured.
• Approachable and Helpful: Building strong relationships and being approachable within the team and with partners is crucial.
• Sense of Humour: A fun, light-hearted attitude that contributes to a positive, collaborative work environment, especially in high-pressure situations.
• Solution-Oriented and Resilient: Ability to face challenges head-on and stay motivated, especially when success isn’t immediately visible.