Manager Records and Information, Clerk Grade 9/10, Wollongong

Manager Records and Information, Clerk Grade 9/10, Wollongong

• Make a genuine impact for staff and volunteers supporting communities of NSW
• Full time ongoing role
• Location: based in Wollongong with flexible working arrangements (remote working options, flexible hours and more)

About the opportunityThis is an exciting opportunity to be part of a team who take an innovative approach to records and information management. With your skills and experience you can contribute to the ways we are enhancing our service to the communities of NSW.
The primary responsibility is for the strategic direction for records and information management, assessing and improving the maturity of the agency’s records and information management practices.

About the NSW SES
Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

About you
To be successful in this role you will:

• have extensive experience in corporate records and information management. This includes strong knowledge and practical experience working with State Records Act and associated standards;
• have proven experience driving compliance with recordkeeping requirements;
• have proven engagement, collaboration and negotiation skills with a demonstrated ability to build, maintain and use relationships with customers and stakeholders;
• have proven capacity to develop, implement and promote corporate records and information management initiatives, including the capability to plan, manage change, improve performance and project manage.

What we can offer you

• You will enjoy a 35-hour work week, with the potential for flexible work arrangements
• You can enjoy a hybrid work environment, time in the office and time working from home
• Attractive salary range of $133,348.00 – $146,945.00 plus 12% superannuation and leave loading
• Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities and you can be an important part of our work
• We have attractive leave entitlements including parental, sick, flex and recreation leave
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
  
  • Fitness Passport
  • LinkedIn Learning
  • Member Assist Program for free confidential counselling support
  • Immunisation program.

You belong Here

• We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
• We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.

• If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace. If you feel you may require an adjustment during the recruitment process, please contact ***********@ses.nsw.gov.au for confidential advice on options.

How to apply
Your application should include as separate attachments:

• A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
• Responses to each of the targeted questions (maximum of one page per answer); and
• An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role.

Targeted Questions

1. Please outline your experience leading records and information management, including developing and implementing compliant recordkeeping strategies, improving governance frameworks, and ensuring compliance with legislative and regulatory requirements.
2. Describe an example of when you have been involved in influencing change in business processes to improve compliance with records and information management obligations.

Want to know more?

The role description is available here. 

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here.

Applications close: Sunday, 13 September 2026, 11:55pm