Administration Coordinator / Team Leader

About the role

As Administration Coordinator / Team Leader, you will oversee and support the daily administration function while working closely with management, the office team and field staff. You will be responsible for coordinating workloads, monitoring jobs from allocation through to completion, supporting the administration team and ensuring client requirements and deadlines are met. This is a key position within the business suited to someone with previous experience working within a trade, maintenance, plumbing, construction, facilities or similar service-based environment.

Key responsibilities

• Oversee and coordinate the day-to-day workload of the administration team

• Delegate tasks and assist team members with managing priorities and deadlines

• Schedule and coordinate plumbers, tradespeople, appointments, work orders and service calls

• Monitor jobs from allocation through to completion and ensure outstanding works are followed up

• Ensure work orders, reports, photos, quotes and supporting documentation are completed and submitted within required timeframes

• Manage phone calls, emails and client enquiries professionally

• Process and monitor quotes, invoices, purchase orders and job documentation

• Maintain accurate customer records, job notes and documentation within job management systems

• Liaise with clients, suppliers, subcontractors, field staff and management

• Identify issues within workflows and work with management to improve processes and office efficiency

About you

• Previous administration experience within a trade, maintenance, plumbing, construction, facilities management or similar industry

• Previous experience in an Administration Coordinator, Service Coordinator, Maintenance Coordinator, Office Coordinator or Team Leader position

• Strong understanding of work orders, job scheduling, trade allocation, quoting, purchase orders, invoicing and job close-out processes

• Experience coordinating field-based tradespeople and managing a high volume of maintenance jobs

• Strong leadership skills and the confidence to delegate, follow up and keep the administration team accountable

• Excellent organisational and multitasking abilities

• Ability to work effectively in a fast-paced environment where priorities can change throughout the day

• Excellent written and verbal communication skills

• Strong attention to detail and problem-solving abilities

• Proficiency in Microsoft Office, including Outlook, Word and Excel

About us

Plumbing 360 is a professional and growing plumbing and maintenance company committed to providing high-quality services to our clients.

Benefits

• Competitive salary based on experience

• Full-time, stable employment

• A key position within a growing plumbing and maintenance company

• Supportive management and team environment

• Opportunity to take ownership of the administration function

• Opportunity for further professional growth as the business continues to expand