Member Engagement Officer

Application Close Date: 11:59pm on 16/08/2026

At Penrith City Council, it’s not about having to choose.

Life with us is the best of both worlds. 

Available Opportunities

We currently have the following positions available to join our Member Engagement Team:

• Multiple Temporary Part Time Positions - various hours - Summer seasonal contracts from October 2026 - April 2027
• Multiple Casual Positions - various hours - immediate start

What we offer you 

• Salary: from $32.13 per hour + 12%  Superannuation
• Working Location: Ripples Leisure Centre, St Marys and Penrith, and St Clair Leisure Centre
• The best of both worlds – click here to learn more
• Free gym and aquatics memberships at Ripples St Marys and Penrith
• Access to Fitness Passport
• Access to wellbeing programs and Employee Assistance Programs
• Ongoing training and career development opportunities

Here’s what you’ll be up to…

• Oversee the daily operation of the Member Engagement Desk, and working with other teams, ensuring smooth and efficient service delivery.
• Provide excellent customer service to all members and visitors, handling enquiries, feedback, and complaints professionally.
• Accurately process transactions, including memberships, program bookings and payments
• Maintain clear and positive communication with customers and staff, contributing to a friendly and welcoming environment.
• Identify and suggest improvements to procedures for more effective department operations
• Promoting memberships, programs, and upcoming events

Who we are (And why you’ll love us)

Penrith is a city on the rise, and our Aquatics and Leisure team is at the heart of promoting health, wellbeing and connection. At council we believe in challenge, growth, support and impact - and we see it in action everyday.

You'll join a team that values collaboration, safety, and professional development, and you will have access to benefits which make work seem less like....work.

Check out our Position Description to learn more about this role. 

What are we looking for?

• Friendly and approachable attitude
• Excellent communication skills
• Strong customer service focus
• Positive and professional manner
• Ability to resolve customer enquiries and complaints calmly
• Team player who works well with others
• Reliable and punctual
• Good organisational and time management skills
• Basic computer and point-of-sale (POS) skills

The must-know bits

You will be required to undertake employment checks, which may include a Criminal History Check, Qualification Check, Working with Children Check, Medical Declaration and/or a Functional Test, as relevant to the position for which you have applied.

Where a Criminal History Check is required and has returned a result that indicates disclosable court outcomes, you will be required to provide a copy of the report to Penrith City Council, for review, to progress through the recruitment process.

Ready to make work feel less like… work?

If you’re nodding along and already picturing your first day, submit your application by hitting ‘Apply Now’.

Please ensure First Aid Certificate and NSW Working with Children Check are uploaded along with resume and cover letter, and comprehensive responses to selection criteria are submitted. Applicants who do not meet the essential criteria will not be considered.

We’ve got an opportunity, you’ve got talent… Let’s talk.

For more information, contact Lisa Galvin, 4732 8162 or lisa.galvin@penrith.city 

Applicants must have the right to live and work in Australia to apply for this position.

Council is a Child Safe Organisation. For more information about this, please see our website.

At Penrith City Council, we believe the best of both worlds means embracing the unique perspectives, backgrounds and experiences that make our City and our organisation vibrant. We are committed to building a workplace where everyone feels valued, respected and supported and welcome applicants from people of all backgrounds, abilities and identities.