Salesforce Communications Cloud Architect

About The Role

We're looking for a Salesforce Communications Cloud Architect to lead the design and delivery of Communications Cloud implementations for telco clients. You'll own the solution architecture, guide delivery teams, and act as the technical authority on Communications Cloud and OmniStudio across complex telco programmes. This is a hands-on architecture role for someone who has taken multiple telco implementations from design through to go-live.

What You'll Do

Solution Architecture & Design

Define the end-to-end Communications Cloud architecture for telco clientsLead design workshops with business and technical stakeholdersTranslate telco business requirements into scalable, maintainable Salesforce solutionsOwn the solution blueprint, product catalog model, data model, and integration strategyDesign CPQ, Order Management, and Digital Commerce flows for telco use cases

Technical Leadership

Provide technical governance, including code review oversight and design-pattern standardsGuide development teams on OmniStudio, Apex, and LWC best practicesDefine the DevOps approach: CI/CD pipelines, release management, and environment strategyDrive performance optimisation and scalability planning across the platform

Communications Cloud & OmniStudio

Architect solutions using OmniStudio (OmniScript, FlexCards, Integration Procedures, DataRaptors)Design the Enterprise Product Catalog (EPC), pricing, and product configurationBuild out Industries CPQ, Contract Lifecycle Management, and Order ManagementDefine quote-to-order and order-to-activation flows for telco products

Integration & Data Strategy

Architect integrations across BSS/OSS using REST/SOAP APIs and middleware (MuleSoft preferred)Apply TM Forum Open API standards where relevantDesign data migration strategy and data governance modelsDefine identity management, SSO, and security architecture

Stakeholder Management

Lead architecture discussions with the client and delivery teamsPresent technical solutions and trade-off analyses to senior stakeholdersCollaborate across business, product, and engineering teams

What We're Looking For

Must-Have

12+ years of hands-on Salesforce experienceProven delivery of Communications Cloud implementations for telco clientsStrong command of OmniStudio across design and buildDeep experience with Enterprise Product Catalog, Industries CPQ, and Order ManagementStrong integration architecture experience across enterprise environmentsBased in Sydney, Australia

Technical Depth

OmniStudio (OmniScript, FlexCards, Integration Procedures, DataRaptors)Communications Cloud data model and product modellingApex, Lightning Web Components (LWC), and FlowIntegration architecture and API-led connectivity patternsSecurity model design: sharing rules, field-level security, and platform encryptionDevOps tooling and CI/CD best practices (e.g. Copado, Gearset, SF CLI)

Required Certifications

Salesforce Communications Cloud Accredited ProfessionalSalesforce Certified OmniStudio Consultant

NICE TO HAVE

Prior experience delivering for tier-one telco operatorsFamiliarity with TM Forum APIs and telco BSS/OSS landscapesBackground in CPQ-heavy or order-management-heavy programmesExperience with Agile or SAFe delivery frameworks at scale

What Sets You Apart

Strong architectural decision-making and the ability to defend trade-offs clearlyComfort navigating ambiguity in large, complex telco programmesClear documentation and presentation skillsStrategic mindset balanced with a bias toward delivery and execution