Voice & Video Conferencing Engineer

About the business

Progress Rail is a wholly owned subsidiary of Caterpillar Inc. and a leading provider of rolling stock, infrastructure and advanced technologies for global rail customers. The company delivers EMD® locomotives and engines, trackwork, signaling, fasteners, and comprehensive locomotive and freight car services, along with aftermarket parts and recycling. Its technology portfolio includes data analytics, automation, connected assets, predictive maintenance and yard optimization tools. With support from Caterpillar and a network of nearly 150 locations worldwide, Progress Rail delivers innovative, reliable solutions to the rail industry. Learn more at progressrail.com

About the role

The Voice and Video Conferencing Engineer is responsible for supporting and enhancing the organisation’s Microsoft Teams voice and video collaboration platforms. This role focuses on Microsoft Teams Phone, Teams Rooms, Direct Routing, SBCs and conferencing technologies ensuring reliable, secure and high-quality communication services while collaborating with internal stakeholders, global IT teams, and external vendors.

About you

• Proven experience in a Voice and Video Conferencing Engineer or similar role.

• Hands-on experience supporting and administering Microsoft Teams Phone and Microsoft Teams Rooms environments.

• Strong knowledge of Microsoft Teams Admin Centre, Direct Routing, Auto Attendants, Call Queues, Voice Policies and PowerShell administration.

• Experience with SIP, VoIP, PSTN services, call routing, dial plans and voice networking within enterprise environments.

• Demonstrated ability to troubleshoot and resolve voice quality, call flow and unified communications issues.

• Proven experience managing incidents, resolving technical issues and providing high-quality end-user support.

• Knowledge of Session Border Controller (SBC) technologies including AudioCodes and Cisco CUBE.

• Understanding of Cisco Unified Communications Manager (CUCM), Cisco voice platforms and legacy telephony environments is highly regarded.

• Experience supporting telephony migration, coexistence and transition projects to Microsoft Teams.

• Strong analytical and problem-solving skills with the ability to identify and resolve complex technical issues.

• Excellent communication and stakeholder engagement skills.

• Ability to work independently while effectively collaborating with local and global IT teams.

• Relevant Microsoft, Cisco, or Unified Communications certifications will be highly regarded.

Responsibilities of the position

• Maintain high levels of voice system availability, performance and resilience.

• Deploy, support and maintain corporate IT standards and technologies.

• Manage, troubleshoot and resolve incidents in a timely manner.

• Collaborate with technical teams on both project initiatives and business-as-usual (BAU) activities.

• Install, configure and upgrade systems as required.

• Maintain accurate documentation of incidents, fixes and technical solutions within the IT Knowledge Base.

• Prioritise business-critical issues and escalate when necessary.

• Participate in problem resolution, testing, workaround development and technology improvement initiatives.

What we offer

• A supportive, inclusive, and collaborative team culture where everyone is encouraged to contribute and succeed.

• Ongoing training and development opportunities designed to help you grow your skills and progress your career.

• Secure on‑site parking to support a comfortable and convenient workday.

• Genuine career development and internal progression opportunities within Progress Rail.

• Access to mentoring programs that support learning, confidence, and long‑term career success.

• 8 weeks’ paid parental leave at full pay for the primary carer after 12 months of service, supporting families and work‑life balance.

About Our Process

At Progress Rail, we’re proud to build a workplace grounded in strong values, collaboration, and opportunity. We’re looking for motivated individuals who not only meet the requirements of the role, but who are excited to contribute to our culture and shared success.

As part of our commitment to safety and excellence, the recruitment process will include background checks such as police/criminal history, medical assessments, drug and alcohol testing, and reference checks.

If you’re ready to take the next step in your career and join a growing, dynamic team where your contribution truly matters, we encourage you to apply today.

We look forward to learning more about you!