Supporter Care Coordinator

Work at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, attractive salary packaging options and employee support programs.

About the role

Full-time permanent position based in North Ryde, NSW.

Reporting directly to the Supporter Care Lead, you will be responsible for: 

• Delivering warm, friendly and timely support to donors and supporters via phone, email, mail and online channels 
• Maintaining accurate supporter records in the Raiser's Edge NXT database, ensuring data quality and attention to detail. 
• Processing donations, receipts and acknowledgements promptly and in line with supporter preferences 
• Coordinating onboarding and engagement activities to create positive supporter experiences and build long-term relationships 
• Supporting fundraising campaigns by managing participant packs, merchandise, incentives, enquiries and supporter communications 
• Providing end-to-end support for community fundraising initiatives, including DIY fundraisers, In Memory and celebration events 
• Assisting with supporter retention activities, including thank you messages, regular giving communications and milestone recognition 
• Monitoring supporter feedback, escalating complex enquiries when required, and working collaboratively to deliver exceptional supporter care. 

What is in it for you?

• Salary benefits: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for meal and entertainment benefits. 
• Leave allowances: In addition to your annual leave allowance, we offer one day of paid birthday or day of significance leave, paid days off during our end of year closure period (if these fall within your regular work days), enhanced personal leave and extended parental leave for all parents. You will also receive 17.5% annual leave loading and the option to purchase additional leave.  
• Work/life balance: Flexible, hybrid work arrangements. 
• Employee benefits: Access to discounts and savings at over 450 retailers across Australia, wellbeing programs and free, confidential counselling for you and your family. Access to continuous professional development, staff recognition programs, a paid volunteering day and paid study leave. 

About you

To be successful in this role, we are looking for someone with the following: 

1. Relevant experience in fundraising, customer service, administration or relevant field 
2. Has strong moral principles and holds yourself and others to high standards of accountability 
3. Builds, fosters and sustains relationships (internally and externally) 
4. Understands and uses available technologies and information to maximise efficiencies and deliver effective services 
5. Achieves results through a commitment to quality, planning and efficient resourcing 
6. Uses effective time management skills to plan, evaluate and organise work demands 
7. Encourages and suggests new ideas to deliver goals more effectively. 

Our culture statements

• We are aligned in our Purpose 
• We lead with our Head and Heart 
• We work together Collaboratively 

About us

Dementia Australia is the national peak body and source of trusted information, education and services for the more than 433,300 Australians living with dementia, and the more than 1.7 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. No matter how you are impacted by dementia or who you are, we are here for you.

For specific role enquiries, please contact Recruitment@dementia.org.au using the subject line: Supporter Care Coordinator enquiry via EthicalJobs.

Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the About you section, will not be considered.