Administration and Support Officer - Kawana

About the role

Beyond DV is seeking to appoint a committed and motivated person to provide essential administrative support to our team. In providing Administration support to the Counsellor and HOPE Hub Coordinator the Beyond DV staff member will be required to work at Kawana shopping centre in Buddina. The Beyond DV Administrator will be required to participate in Beyond DV events and activities in support of Beyond DV clients, including assisting in program delivery and therapeutic group sessions, as required. All activities that the Administrator engages in and supports (including peer support groups) will operate within Beyond DV's Five Pillars of Recovery. This position offers a rewarding opportunity to make a significant difference in the lives of individuals who have been impacted by domestic and family violence, contributing to their healing and recovery within a supportive, professional and psychologically safe team environment.

Key responsibilities

• Provide reception duties including greeting clients and visitors, answering phones, and responding to general enquiries

• Build and maintain positive relationships with clients, ensuring respectful and culturally safe engagement

• Record attendance, appointments, and service delivery information accurately

• Maintain timely and accurate client documentation

• Support client engagement at events and activities as required

• Maintain accurate electronic and paper filing systems, including scanning, photocopying, and mail distribution

• Update client databases and organisational records

• Support compliance requirements, including HSQF registers, Blue Cards, and asset registers

• Assist with financial and administrative processing, including uploading receipts to Xero Me

• Provide administrative support to the HOPE Hub Coordinator and Counsellor as required

About you

• Certificate III or IV in Business Administration (or similar) – desirable

• Diploma in Business Administration or related field – advantageous

• Relevant on-the-job experience may be accepted in place of formal qualifications

• Demonstrated understanding of the dynamics of domestic and family violence and its impact on individuals and families

• Strong interpersonal and communication skills, with the ability to engage sensitively with clients from diverse backgrounds

• Commitment to ethical practice, confidentiality, and the principles of diversity and inclusion

• Positive Notice Blue Card or ability and willingness to obtain

• Right to work in Australia

• 2+ years in a similar environment

• Empathetic and compassionate, with a strong commitment to supporting individuals impacted by DFV

About us

Beyond DV are leaders in the Domestic and Family Violence Recovery and Healing space. We offer a wide range of unique, evidence-based recovery programs & services for women and children who are rebuilding their lives after DFV. These programs are delivered from several Brisbane locations, including our HOPE Hubs, hidden recovery centres and Hannah's Sanctuary Transitional Housing Complex, by a highly skilled team of passionate staff who are committed to helping survivors achieve their potential.