Senior Receptionist

Join Our Team and Make a Difference in Patient Care

Are you passionate about helping others and seeking a workplace that truly values its employees? At Qscan Group, we prioritise the growth and development of our greatest asset, our people. Join a dedicated team of professionals committed to providing high-quality, compassionate patient care using state-of-the-art equipment.

About the Opportunity

Cloud Radiology (under Qscan Group) is seeking an experienced Senior Receptionist to join our team. This is an exciting opportunity for a radiology receptionist looking to take the next step in their career, with the opportunity to work closely with the Site Leadership Team and play an active role in the day-to-day coordination and performance of the practice.

The successful candidate will be an integral member of the team, supporting the delivery of a high-quality patient experience while providing senior-level administrative support and helping drive operational excellence across the site. This role would suit someone who is ready to move beyond a traditional reception position and develop their leadership, operational and people-management capability within a growing radiology environment. Radiology experience is essential. The successful candidate will bring a strong understanding of radiology operations, excellent communication skills and a genuine interest in supporting both patients and the broader clinical team

In this role, you will:

• Act as the first point of contact for patients, managing face-to-face and telephone registrations, bookings, triage, and general enquiries
• Process payments, issue receipts, and manage billing and invoicing activities with accuracy and professionalism
• Use our booking systems efficiently to ensure smooth clinic operations
• Support administrative functions including outbound calls, data entry, and reporting
• Provide leadership support to the Practice Manager, assisting with workflow coordination and team guidance
• Act as a senior resource for the clerical team, supporting onboarding, training, and day-to-day development
• Lead by example, promoting high standards of customer service, professionalism, and patient care

About You:

Along with a genuine passion for delivering outstanding customer service, you will bring:

• Demonstrated experience in a medical reception or healthcare administration role.
• Experience with radiology environment (highly regarded)
• Previous leadership or senior reception experience (highly regarded)
• Strong understanding of radiology workflows, patient bookings, referrals, Medicare and private billing processes.
• Strong interpersonal skills and confidence supporting and guiding team members
• A positive and collaborative leadership style, with a genuine interest in supporting and developing others. Professional, approachable and committed to delivering an exceptional patient experience.
• The ability to prioritise competing demands while maintaining a calm, professional approach
• High attention to detail and confidence working across multiple systems and databases
• Flexibility with working hours
• A commitment to patient-centred care and collaborative teamwork

This role requires someone who can step confidently into a senior position and contribute immediately through their experience, maturity, and leadership capability.

What We Offer:

• A positive and supportive team culture with opportunities for personal and professional development
• Competitive remuneration plus employee discounts
• Flexible work arrangements to support work–life balance
• Access to our Employee Assistance Program
• Additional benefits including Fitness Passport, paid parental leave, and annual flu vaccinations

If this opportunity excites you and you’re ready to take the next step in your medical administration career within a senior role, we encourage you to apply.
Please note only applicants progressing beyond the initial application stage will be contacted. We sincerely thank all candidates for their interest.