Smart Works Lead Technician

Waterview Electrical Services is looking for a hands-on Smart Works Lead Technician to join our team.

This is a senior field-based role working across high-end residential smart home, automation, security, CCTV, networking, lighting control, and AV projects.

The role is approximately 70% on the tools, with the balance focused on quoting support, technical planning, job coordination, client communication, commissioning, and handover.

You will be responsible for delivering and supporting Smart Works jobs from site setup through to commissioning and handover. This includes security and CCTV installation/programming, lighting control, C-Bus, KNX, networking/IP systems, basic AV, automation support, fault-finding, and service work.

This is not a desk-based manager role. It suits someone who is strong on the tools, technically capable, organised, and comfortable taking ownership of jobs.

Key responsibilities

• Install, program, commission, and fault-find smart home and automation systems

• Install and program security and CCTV systems

• Work with lighting control systems, including C-Bus and KNX

• Support networking, IP devices, WiFi, AV, and smart home systems

• Review job scopes and provide technical input into quotes

• Prepare parts lists and assist with supplier pricing where required

• Coordinate with electricians, apprentices, subcontractors, builders, clients, and the office team

• Complete job notes, photos, commissioning records, and handover documentation

• Identify variations and communicate them before extra work proceeds

• Support the ongoing growth of the Smart Works division

Required experience

• Hands-on experience in smart home, automation, security, CCTV, networking, AV, or electrical work

• Strong practical fault-finding ability

• Experience working on residential sites, preferably high-end homes

• Ability to read plans, understand scope, and work with builders and clients

• Strong communication and job ownership skills

• Ability to work independently and manage smaller jobs end-to-end

• Willingness to stay on the tools while taking on technical leadership responsibility

Preferred experience

• Electrical licence preferred but not essential

• C-Bus experience

• KNX experience

• Security/CCTV programming experience

• Networking and IP knowledge

• Basic AV knowledge

• Experience preparing quotes or technical scopes