Service Advisor - Lamborghini & Aston Martin

An exciting opportunity has become available for an experienced Service Advisor to join our Lamborghini and Aston Martin service team.

This is a unique opportunity to represent two of the world’s most prestigious automotive brands, while delivering an exceptional ownership experience for our valued clients.

Reporting directly to the Service Manager, this role requires a proactive and customer-focused individual who can build strong relationships, manage multiple priorities and deliver outstanding service.

About the Role

• Welcome customers professionally and ensure they are supported throughout their visit

• Manage service bookings, enquiries, and customer communication via phone, email and in person

• Prepare job cards, quotations and invoices accurately and efficiently

• Provide customers with clear explanations of recommended repairs, maintenance requirements and associated costs

• Liaise with the workshop to monitor repair progress and provide timely updates to customers

• Identify opportunities to recommend additional services that enhance customer satisfaction and vehicle maintenance

• Ensure vehicles are completed to the highest standard, clean and ready for customer delivery

• Resolve customer enquiries and concerns with professionalism and a solutions-focused approach

• Maintain a strong NPS Score

• Achieve dealership and manufacturer KPIs

• Support the Service Manager with daily administrative and operational requirements

• Complete all mandatory training . (Some interstate and/or international training may be required)

 Warranty Administration

• Process warranty claims accurately and within required timeframes

• Ensure warranty repairs are assessed and authorised in line with manufacturer requirements

• Maintain warranty documentation, including parts identification, storage, and disposal processes

• Ensure compliance with manufacturer warranty policies and procedures

 About You

To be successful in this role, you will have:

• Experience as a Service Advisor within an automotive dealership environment

• Previous warranty experience, with an understanding of warranty processes, claims, and manufacturer requirements

• Strong automotive knowledge and understanding of service operations

• Exceptional customer service and communication skills

• A professional presentation and commitment to luxury brand standards

• Excellent organisational skills and the ability to manage competing priorities

• A proactive attitude with strong attention to detail

• The ability to build rapport and maintain long-term customer relationships

• Strong computer skills and the ability to learn new systems quickly

• A valid WA driver’s licence

• Full Australian working rights

 Why Join Barbagallo?

• Represent two of the world’s most prestigious automotive brands - Lamborghini and Aston Martin

• Work within a professional and supportive luxury environment

• Be part of a family-owned and operated dealership with a strong reputation in the industry

• Access ongoing training, development and career progression opportunities

 Please address your covering letter, outlining your experience, to the attention of Mrs Custodia Di Trento, Recruitment Manager.

We respectfully ask recruitment agencies not to contact us regarding this role.

Only shortlisted applicants will be contacted.