Customer Service Representative

Kick-start your Customer Service Representative career with a stable, full-time role in our Bowen Hills team - no specific industry experience needed, just a positive attitude, customer focused, great people skills and a willingness to learn.

Kirby HVAC&R is a leader in the Australian refrigeration & HVAC industry. As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs. As part of the Beijer Ref Group, we’re backed by a national network of more than 100 branches and 800+ employees. While we’re a well-established business, what really sets us apart is our people-first culture and commitment to supporting our team to succeed.

We’re looking for someone friendly, dependable and ready to learn! This is a great opportunity to build a long-term career with a trusted business that values attitude, teamwork and growth.

• Competitive salary + super

• Overtime and call-out opportunities to boost your earnings

• Incentive programs that reward team success

• Structured training to build your knowledge

• Opportunities to work across other branches and broaden your experience

• Salary packaging, novated leasing and Maxxia rewards

• Generous paid parental leave

• A supportive team culture where everyone pitches in and has each other’s backs

• Access to experienced technical leaders

• The stability and global opportunities of the Beijer Ref Group

No two days are the same in this role. You’ll be the friendly face (or voice) our customers rely on, helping to deliver great service and keep the branch running smoothly through:

• Assisting in the management of stock;

• General warehousing duties as required; 

• Operation of the forklift, including picking and packing;

• Adhering to operational health and safety requirements;

• Delivering products in work vehicle to customers;

• Internal sales procedures and counter service to our valued customers; and

• Building strong customer relationships through honest, helpful service

We’re not just hiring for experience - we’re hiring for the right attitude. Whether you’ve worked in wholesale, sales, retail, customer service, administration or a similar role, we’d love to hear from you if you:

• Enjoy helping people and creating a positive customer experience

• Are organised, reliable and keen to learn

• The team has a straightforward communication style, so comfort with direct, clear feedback will be valuable in this trade style of environment.

• Feel confident using a computer, with basic to intermediate skills

• Positive and eager to learn attitude. 

• An Australian drivers licence.

• A Forklift licence (desirable, not essential company will support).

If you’re ready to bring your customer service skills to a business that values its people and supports your growth, click ‘Apply now’ we’d love to hear from you!

Apply now and join the team at Beijer Ref Group!

Please note that the successful applicant will be required to complete a pre-employment medical assessment (including drug and alcohol screening) and a National Police Check.