Payroll Services Consultant

Who are we?
foundU is an Australian-grown and managed business that is revolutionising the payroll and workforce management landscape. Our pace is fast, and the work is challenging. We dream big, and we fight hard for customer ease.

As part of Citation Group, together we bring real-world HR, Safety, Legal and Certification expertise along with adaptable workforce management and payroll technology – helping businesses run with confidence every day. 
Our team is excited to be growing fast and doing good things for businesses across Australia, New Zealand, Canada and the UK.  With a UK parent company that is Private Equity backed, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.

Want to know more about us visit our website www.citationgroup.com.au or www.foundu.com.au

What will you be responsible for?
This role sits as part of our Customer Success team who are enthusiastic for all-things customer and delivering outstanding service and solutions.  As a new role, this is an exciting opportunity to grow and develop your skills and experience as the role evolves along with the function. 

Your key activities in this role will be (but not limited to):-

• Coordinate end-to-end processing and maintenance of payroll functions for customers, meeting all processing deadlines
• Ensure regular and effective communication with customers to build and establish the relationship as a trusted advisor
• Perform administrative tasks related to the service including data entry, reporting and platform configuration
• Collaborate with the Customer Success team to facilitate Award interpretation administration
• Identify, assess and implement continuous improvement initiatives to build and solidify the service offering as new customers are added

Our ideal candidate?
We’re on the hunt for an individual who is passionate about customer service and delivering the best possible experience, who embraces learning with enthusiasm and curiosity and has exceptional attention to detail.  

• Demonstrated experience with end-to-end payroll processing, ideally across multipe clients or entities
• Understanding of payroll legislation, compliance requirements and modern award interpretation
• Experience working with payroll or workforce management systems (specifically foundU or similar experience is an added bonus)
• Strong customer service skills, effective in handling sensitive information and managing competing priorities and deadlines
• A commitment to accuracy and delivering high quality data and results

Why join us?
We have each other’s backs.  We’re aligned, communicative, high-performing and proud to work together.

Our Purpose, Vision, Mission and Values are foundational to everything we do.  When you join our team, you’ll experience a workplace that values you as an individual and actively engages to bring you into the fold, contribute to your career growth and set you up for success.  We don’t do micro-management – we hire grown-ups who are trusted to get stuff done.

When you join Citation Group, you’ll experience what it’s like working for an Employer of Choice – we’ve been named 9 years consecutively.  We’re big on flexible working and it’s benefits because we want you to experience work/life harmony.  Our office locations are contemporary and created for collaboration, creativity and customer-caring.

We’re in a big growth phase so if you’re ready to thrive in an environment that thinks big and bold, celebrates wins and delivers on promises – come join us! 

Next steps?
Hit the Apply button with your updated CV. 
Applicants must have full legal rights to work in Australia with no restrictions.