Manager, Operations Support

Manager, Operations Support WA

The Role

Silver Chain are seeking a Manager, Operations Support to join the Operations Support WA team on a permanent full-time basis. This role will be responsible for the day to day leadership of the Administration teams (Inclusive of Team Leads) for both Aged Community Care and Health. Your team is based across metro and country locations (of which will be managed remotely)

Supporting your team, who work between the hours of 7am - 5pm, this role is Osborne Park based with some flexibility offered to work from home. Some ad hoc travel will be required within WA.

This is a critical role, in a dynamic and growing team. You will work collaboratively with the Head of Operations Support and operational leaders, in being responsible for the continuous improvement of systems and processes that enable service delivery excellence across the State.

Key responsibilities

• Work closely with the Head of Operations Support to understand service need and provide an agile and responsive service to the state.
• Lead and facilitate a range of operational support activities within the state, such as site/client/employee administration, document control standards, fleet coordination, consumable management, and property management.
• Lead the administration teams, enabling service delivery across Western Australia. This will include the provision of coaching, development, guidance & quality assurance to the team.
• Use business insights, analytical skills and creativity to lead on quality assurance activities, identifying and developing operational improvement initiatives in Western Australia
• Identify opportunities for increased integration of health and aged care services, enabling streamlining of processes, increasing productivity, and enhancing the administration function within the state.
• Collaborate with the broader Operations Support team and state leadership team to drive a culture of continuous improvement and innovation.
• And much more!

What We're Offering

• Salary Packaging options - earn up to $18,559 of your annual salary tax free
• Hourly pay rate of $59.21 plus super
• Flexible working hours & Hybrid working model
• Extensive Health & Wellness initiatives
• Health Care benefits
• Leave loading payments and more
• Strong team environment, ultra-supportive!

What We're Looking For

To be successful in this role, you will possess:

• Demonstrated knowledge, skills and experience in administration management and process improvement functions is essential.
• A relevant tertiary or post graduate qualification would be highly advantageous
• Health and Community Care experience is desirable
• Experience in coaching, mentoring and developing people
• Demonstrated time management and organisational abilities to effectively plan and prioritise work tasks.
• Demonstrated analytical and conceptual skills, to identify risk and make recommendations for solutions and continuous improvement.
• Demonstrated ability to build and maintain effective working relationships.
• Demonstrated experience in leading and participating in project groups to support successful outcomes.
• Demonstrated experience dealing with sensitive information.
• Well-developed communication (written, verbal and listening) and interpersonal skills to develop and maintain effective relationships
• Demonstrated computer literacy in word processing, spreadsheets, databases, presentation and calendar management software in order to prepare correspondence and effective documentation and presentations

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It's a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not-for-profit organisation, our ambition is to create a better home care system for all Australians and we develop innovative models of care to set the industry benchmark.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply'. We request that you provide a Cover Letter with your application, addressing key selection criteria.

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.