IT Support Office (Entry / Junior Level)

🌟 We’re Hiring: IT Support Officer (Entry / Junior Level)📍 Location: Sydney, New South Wales, Australia🕒 Employment Type: Part-Time💼 Experience Level: Entry / Junior Level🌐 Work Arrangement: Remote / Flexible🏢 About UsWe are a technology-focused organization committed to providing reliable IT services, responsive technical support, and secure digital solutions. Our team values collaboration, problem-solving, continuous learning, and excellent user service.💻 The RoleWe are seeking a motivated IT Support Officer (Entry / Junior Level) to assist users with technical issues, troubleshoot hardware and software problems, and support day-to-day IT operations. This is an excellent opportunity for someone looking to build practical experience in IT support.🔑 Key ResponsibilitiesProvide first-level technical support to internal users.Respond to IT support tickets, requests, and incidents.Troubleshoot hardware, software, connectivity, and application issues.Assist with computer, laptop, printer, and peripheral setup.Support Microsoft 365, email, collaboration, and business applications.Assist with user account creation, password resets, and access requests.Document incidents, troubleshooting steps, and resolutions.Escalate complex technical issues to senior IT team members.Assist with software updates, system maintenance, and device configuration.Support onboarding and offboarding by preparing equipment and user access.Assist with basic network, Wi-Fi, VPN, and connectivity troubleshooting.Follow IT security, access-control, and company technology procedures.Contribute to IT documentation and continuous improvement projects.✅ RequirementsDiploma, Bachelor’s degree, or equivalent qualification in IT, Computer Science, Information Systems, or a related field is preferred.Basic understanding of Windows, Microsoft 365, networking, and common business applications.Familiarity with ticketing systems, Active Directory, remote-support tools, or endpoint management is advantageous.Strong troubleshooting and problem-solving abilities.Excellent communication and customer-service skills.Good attention to detail and documentation skills.Ability to manage multiple support requests and priorities.Strong willingness to learn new technologies.Professional, reliable, patient, and team-oriented approach.Australian work eligibility is required.🎁 What We Offer🇦🇺 Sydney-based opportunity🌐 Remote / flexible working environment🕒 Part-time schedule💻 Hands-on exposure to real-world IT support📚 Technical learning and professional development🤝 Supportive technology team🚀 Opportunities to develop practical IT skills📈 Potential for long-term career progression📩 APPLY NOW!Ready to start your IT career and help users solve technical challenges?Apply today for the IT Support Officer (Entry / Junior Level) opportunity in Sydney! 🚀