Operations Assistant / Planner – Pest

Join a fast-paced operations team where no two days are the same.

Due to continued growth, Flick Anticimex is seeking an experienced and highly organised Operations Assistant / Planner to support our Pest team in Perth. This role is ideal for someone who thrives in a dynamic environment, enjoys coordinating multiple priorities, and takes pride in keeping operations running efficiently.

As a key member of our branch operations team, you will play an integral role in planning technician workloads, coordinating customer service delivery, and supporting daily operational performance. Your ability to adapt, solve problems, and communicate effectively will directly contribute to customer satisfaction and business success.

In this role, you'll be responsible for planning and coordinating daily field operations for our team of Pest Technicians. You will work closely with customers, technicians, and branch leadership to ensure services are delivered efficiently, safely, and on time.

This is a varied and rewarding role that combines scheduling, customer service, administration, and operational support.

• Plan, coordinate, and manage daily technician schedules to maximise productivity and efficiency

• Monitor and adjust workloads in real time to respond to changing priorities, urgent jobs, and customer requests

• Maintain regular communication with technicians throughout the day to ensure smooth service delivery

• Liaise with customers regarding bookings, schedule changes, and service requirements

• Monitor job progress and proactively resolve scheduling conflicts and operational challenges

• Support the Branch Manager and wider team with operational administration and coordination

• Ensure accurate data entry and maintenance of scheduling, customer, and job records within internal systems

• Assist with reporting, workflow management, and operational KPI tracking

• Contribute to continuous improvement initiatives that enhance service delivery and customer experience

• Promote a positive, collaborative, and high-performing team culture

To be successful in this role, you will be a proactive and organised professional who can remain calm under pressure and confidently manage competing priorities.

• Previous experience in a scheduling, planning, dispatch, customer service, or operational support role

• Strong organisational and time-management skills

• Exceptional attention to detail and accuracy

• The ability to prioritise tasks and adapt quickly in a fast-moving environment

• Excellent communication and interpersonal skills

• A professional and customer-focused approach

• Strong problem-solving abilities and sound decision-making skills

• Confidence using Microsoft Office and business management or scheduling systems

• A positive attitude, resilience, and willingness to support the broader team

• Experience coordinating field-based or service technicians

• Experience within pest control, facilities management, trades, logistics, or other service-based industries

• Be part of a global organisation with over 100 years of industry expertise

• Join a stable and growing business with a strong reputation across Australia

• Work within a supportive and collaborative team environment

• Receive ongoing training and professional development opportunities

• Build a long-term career with genuine opportunities for advancement

• Competitive salary package and employee benefits

• Make a meaningful impact in a role that keeps our operations running smoothly

Flick Anticimex has been protecting Australian homes and businesses for more than 100 years and is part of the global Anticimex Group, operating across multiple countries worldwide. We are committed to delivering innovative pest control solutions and exceptional customer service while providing our employees with a safe, supportive, and rewarding workplace.

If you're an organised and motivated operations professional who enjoys planning, problem-solving, and supporting a busy team, we'd love to hear from you.

Please include a cover letter outlining why you would be a great addition to the Flick Anticimex team and how your experience aligns with this opportunity.