Customer Experience Coordinator

We’re looking for a switched-on, proactive person who enjoys solving problems, takes ownership and genuinely cares about delivering an exceptional customer experience.

GT-EX is a rapidly growing Australian transport and logistics business built around one thing: exceptional service.
Over the past four years, we’ve tripled in size — and we’re continuing to invest in our people, technology and national network as we enter our next stage of growth.

Operating across Sydney, Melbourne, Brisbane, Perth, Adelaide and Auckland, we partner with leading businesses that rely on us for responsive, reliable and highly personalised logistics solutions.
Based in our Banksmeadow office, the Customer Experience Coordinator sits at the centre of our day-to-day customer experience — supporting customers, coordinating with our operations team and making sure every shipment receives the attention it deserves.

This is a hands-on role where things move quickly. You’ll need to think on your feet, communicate confidently and take ownership of problems through to resolution.
For the right person, there is genuine opportunity to grow with the business, take on more responsibility and play an important role in where GT-EX goes next.
The Role

• Manage customer enquiries across phone, email and online platforms

• Build strong relationships and become a trusted point of contact for our customers

• Monitor shipments and proactively identify potential issues or delays

• Keep customers informed without waiting for them to ask

• Coordinate closely with our operations team to meet delivery deadlines and service expectations

• Take ownership of customer queries and service escalations through to resolution

• Maintain accurate customer and shipment information across our systems

• Identify opportunities to improve the way we support our customers

• Contribute wherever needed to keep the operation running smoothly

What We’re Looking For

• Excellent communication skills — clear, confident and professional

• A genuine customer-first mindset

• A proactive approach — you notice problems and act on them

• Strong attention to detail and organisation

• The ability to prioritise and stay composed when things get busy

• Confidence making decisions and finding practical solutions

• A strong sense of ownership and accountability

• A collaborative attitude and willingness to jump in when needed

• Confidence using online systems and technology

• Previous experience in customer service, logistics or a similar fast-paced environment is beneficial, but not essential

Above all, we’re looking for someone with initiative, energy and the right attitude — someone who wants responsibility, enjoys being part of a high-performing team and wants to grow with the business.
Why Join GT-EX?

• Join a fast-growing Australian business that has tripled in size over the past four years

• Be part of a team where exceptional customer service genuinely matters

• Work with leading businesses across a wide range of industries

• Work closely with operations and other areas of the business

• Real opportunity to take on more responsibility as GT-EX continues to grow

• Flexible working options once established in the role

• The opportunity to genuinely influence how we support and grow our customer relationships

If you’re proactive, good with people and want to build your career in a business that’s going places, we’d love to hear from you.