Service & Operations Coordinator – Scheduling & Customer Service

Service & Operations Coordinator

Scheduling & Customer Service

Coffs Harbour, NSW | Full-time
$70,000–$80,000 per year plus superannuation

We are a well-established local business providing pool and spa sales, servicing, maintenance and customer support throughout the Coffs Harbour region.

We are looking for a highly organised, proactive and dependable Service & Operations Coordinator to take ownership of our service scheduling, customer administration and daily workflow.

This is a key position within our business. You will coordinate our service technicians, keep jobs progressing and help ensure our customers receive reliable and professional service—from their first enquiry through to completion and invoicing.

The role

Your responsibilities will include:

• Managing customer enquiries by phone, email and in-store

• Scheduling pool and spa servicing, repairs, maintenance visits and installations

• Planning efficient daily runs for our service technicians

• Communicating job details, priorities and customer requirements to the service team

• Monitoring jobs from booking through to completion and invoicing

• Preparing quotes and following up customer approvals

• Ordering parts and coordinating with suppliers

• Processing invoices, payments and service documentation

• Coordinating warranty claims and follow-up work

• Maintaining accurate customer records and detailed job notes

• Assisting with spa sales administration, deliveries and installations

• Following up outstanding work and helping resolve customer concerns

• Providing the owner with regular updates on workload, completed jobs and outstanding matters

• Supporting the smooth day-to-day operation of the showroom and wider business

About you

You are highly organised, dependable and comfortable taking ownership of your work. You enjoy solving problems, coordinating a busy team and ensuring jobs are followed through to completion.

You can work independently, make sound day-to-day decisions and remain calm when priorities change.

The successful applicant will ideally have:

• Experience in service coordination, administration, scheduling or office management

• Strong organisational and time-management skills

• Confident, friendly and professional customer communication

• The ability to prioritise changing demands in a busy service environment

• Good computer skills and the ability to learn job-management systems

• Excellent attention to detail and reliable follow-through

• The confidence to coordinate technicians and follow up agreed actions

• A practical, calm and solutions-focused approach

• The ability to work independently while contributing positively to the wider team

Previous experience in the pool and spa, plumbing, electrical, automotive or another trade-service industry would be highly regarded, but it is not essential. Training in our products, services and systems will be provided to the right person.

What we offer

• A stable, full-time position with an established local business

• A varied role with genuine responsibility and ownership

• A friendly and supportive team environment

• Training across our pool and spa products and systems

• The opportunity to become a valued, long-term member of the business

• Salary of $70,000–$80,000 plus superannuation, depending on experience

If you are organised, customer-focused and enjoy keeping people, schedules and jobs on track, we would like to hear from you.

Please apply with your résumé and a short cover letter outlining your relevant experience and why you believe you would be well suited to this position.