Ward Clerk

• Multiple part time ongoing roles
• Maternity
• Parkville location, with multiple public transport options available.
• $60,780.72 - $67,194.4 + salary packaging + super + 5 weeks annual leave 

The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health.  Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About the department

The Women’s is a centre of excellence for perinatal care, research and education, with more than 7,000 births per year. The Maternity Service at the Women’s is structured to provide quality care to women and families across the pregnancy continuum. There are three main inpatient settings, which include the high risk antenatal ward (5 South), Birth Centre (BC), and Postnatal wards (4 East & 4 South).

About the role

As a Ward Clerk you will be responsible for the provision of customer service and administration services for the Women’s. 

A regular day will see you:

• Front of house customer service for patients and their support people, staff and visiting specialists;
• Answering all incoming calls & queries; maintaining privacy and confidentiality
• Clerical admission and discharge processes associated with patient movement

About you

You’ll bring with you:

• Demonstrated understanding of customer focused service provision
• Well-developed interpersonal, written and verbal communication
• Ability to provide high quality service at all times
• Demonstrated ability to work independently and as part of a team
• Professional manner in interacting with all hospital personnel, patients and support people
• Provide excellent customer service in dealing with patient enquiries and remain professional at all times
• Abiding by the Public Sector Code of Conduct

Our benefits

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning.  We have a strong sense of purpose, and engage in meaningful work every day.  We offer our people a range of rewarding benefits, including:

• Up to $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists 
• Onsite post office, eateries, retail stores and library services 
• Mentoring, learning and career development opportunities
• Five weeks annual leave

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community.  We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander.  We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters.  We are proudly Breastfeeding Association accredited.

Join us!

If you feel this role is right for you we warmly invite you to apply, and encourage your early application.  All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check.  Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases. 

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed.  We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

If you have any enquiries, please contact Tracey van Stigt on 03 83452***/ ***************@thewomens.org.au

Or Marita Walsh on 03 83452***/ ************@thewomens.org.au

 Application closing date: 27th of August 2026