Youth Support Mentor - Post Placement Support

About Us
The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs - reinvesting every dollar to grow impact across our region. Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.

At Mai-Wel Limited, we believe everyone deserves the opportunity to build skills, confidence and meaningful employment outcomes.

We're seeking a passionate and dedicated Youth Support Mentor – Post Placement to join our Employment Services team in Maitland. This permanent, full-time position offers the opportunity to support young people as they transition into employment, helping them overcome challenges, build resilience and achieve long-term success.

Working within our Transition to Work (TtW) program, you'll play a vital role in providing ongoing support to participants after they commence employment, helping them maintain sustainable outcomes and reach key milestones.

About the Role

As Youth Support Mentor – Post Placement, you will:

• Provide structured post placement support to young people who have commenced employment
• Deliver regular mentoring, coaching and workplace support to help participants maintain successful outcomes
• Build positive relationships with employers, participants and support services
• Identify and address barriers that may impact employment retention.
• Support participants through workplace challenges including communication, attendance, confidence and workplace expectations
• Coordinate referrals to internal and external support services when required
• Assist participants to understand workplace rights and responsibilities
• Maintain accurate records and documentary evidence in line with program requirements
• Work collaboratively with colleagues and stakeholders to maximise participant success.

We're looking for someone who is:

✅ Passionate about supporting young people to achieve their employment goals

✅ A strong relationship builder who can engage effectively with participants, employers and community partners

✅ A positive mentor and coach who can inspire confidence and resilience

✅ Organised, proactive and able to manage competing priorities

✅ Skilled at identifying challenges early and implementing practical solutions

✅ Adaptable and comfortable working across a variety of environments

✅ Committed to person-centred, strengths-based practice.

Essential Qualifications & Experience

To be successful, you will bring:

• Experience supporting people in employment or community services, and providing mentoring, coaching and case management support
• Understanding of person-centred and strengths-based case management, vocational and non vocational barriers affecting employment retention and accessible community support services
• Knowledge of youth development, employment pathways, workplace expectations and employer engagement
• Ability to identify risks and implement early intervention strategies
• Strong customer service, relationship building, written and verbal communication, organisation and time management skills
• Strong Digital Identity (MyGovID)
• Current Driver Licence.

Desirable Qualifications and Experience

• Certificate III or IV in Community Services, Youth Work, Employment Services or a related discipline
• Diploma qualification in Community Services, Youth Work, Mental Health or similar
• Experience within Transition to Work, supporting vulnerable young people with employment retention and workplace interventions
• Knowledge of Workforce Australia Transition to Work, Post Placement support requirements, employment legislation, Fair Work and workplace awards
• Understanding of trauma-informed practice, young mental health and wellbeing
• Strong cultural capability, including experience working with Aboriginal and Torres Strait Islander young people.

Why Join Mai-Wel? We Value Our People

At Mai-Wel, you'll be joining a values-driven organisation committed to Respect, Integrity and Excellence, where people are empowered to grow, innovate and make a meaningful impact every day.

Benefits of Working with Mai-Wel

• Salary Packaging – boost your take-home pay! Access to NFP salary packaging benefits up to $15,900 (living expenses) + $2,650 (meals & entertainment expenses) tax-free each year https://calculator.accesspay.com.au/salary-packaging-calculator/
• Additional Allowance – for eligible employees with current First Aid qualifications
• Flexible Working Arrangements – including 9 day fortnights
• Company Laptop & Phone
• Employee Assistance Program (EAP) – free confidential support
• Learning & Development – on demand e-learning options to support your development
• Discounted Gym Memberships
• Discounted Health Insurance
• Recognition & Rewards – individual monthly and team quarterly awards
• Career Progression - opportunities across a growing organisation
• Supportive Team Culture – join a welcoming, values-driven team with a strong sense of community
• Community Engagement Opportunities – opportunity to participate in community and awareness events / fundraisers
• Free Off-Street Parking
• On-Site Café - coming soon to Maitland!

Mai-Wel is committed to creating an inclusive workplace where everyone belongs. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people of all genders and ages, LGBTQIA+ individuals and people from culturally and linguistically diverse backgrounds.

Ready to inspire and guide the next generation?
Apply now and help shape the future of young Australians through meaningful mentorship and employment support.

Please Note: Applications will be reviewed on an ongoing basis.  As there is no set closing date, advertisements can be closed at any time.