Co-Care Administrator – Casual

Looking for meaningful, flexible work where you can make a difference?

PlanCare is a fast-growing, technology-enabled aged care organisation helping older Australians live longer, healthier and more independent lives at home.

We’re looking for a capable and organised Casual Co-Care Administrator to provide flexible support to our Co-Care team, primarily covering planned leave, team absences and periods of increased workload.

This is a great opportunity if you’re looking for approximately 2–3 days of work each week, enjoy variety and want to be part of a supportive team doing genuinely meaningful work.

The role

You’ll step in where the team needs you most, helping keep things running smoothly and ensuring our clients continue to receive responsive, reliable support.

Working primarily by phone, email and through our digital systems, you’ll assist clients with routine enquiries, complete regular check-ins, support funding and budget administration, maintain accurate records and make sure important actions don’t get missed.

Your day could include:

• Calling clients for regular check-ins and following up on outstanding actions
• Responding to routine client enquiries by phone and email
• Providing basic information about client funding, budgets, service utilisation and contributions
• Identifying funding concerns, client issues or risks and escalating these to the appropriate Co-Care Partner
• Keeping client records, notes and follow-up actions accurate and up to date
• Managing a busy inbox and prioritising time-sensitive requests
• Organising and maintaining client documentation in SharePoint
• Supporting the wider Co-Care team with day-to-day administration and leave coverage
• Following PlanCare's processes for privacy, confidentiality, documentation and client information

About you

You don't necessarily need extensive aged care experience. We're looking for someone who is reliable, organised, confident with technology, and a strong written and verbal communicator.

You'll ideally bring:

• Strong administration and customer service experience
• A warm, professional and confident phone manner
• Excellent attention to detail and follow-through
• Confidence managing competing priorities, emails and deadlines
• Good Microsoft Outlook and SharePoint skills
• Strong data entry and record-keeping capability
• Confidence learning new systems and processes
• The judgement to recognise when something needs to be escalated
• The ability to work independently while being a collaborative member of the team

Experience in aged care, healthcare, community services, funding administration or client services would be an advantage, but isn't essential.

Why PlanCare?

• Flexible casual work – approximately 2–3 days per week, based on leave coverage and business needs
• Meaningful work supporting older Australians to remain independent at home
• A friendly, close-knit and supportive team
• A modern, technology-enabled workplace with systems designed to make work simpler and more efficient
• Variety – step in, help the team and make an immediate difference
• Be part of a growing organisation where initiative, great service and getting things done are recognised

If you're an organised administrator who loves helping people, follows through and can confidently pick things up and run with them, we'd love to hear from you.