Technical Service Engineer

About PylontechPylontech (SHSE: 688063) is a global leading energy storage company specialising in lithium battery solutions for residential, commercial and utility applications.With strong growth in Australia, Pylontech has established a solid presence through distributors and installer networks. Our Australian headquarters is based in Sydney, supporting nationwide operations.To support our expanding install base and deliver best-in-class customer experience, we are looking to grow our local technical support team.
The RoleWe are seeking a Technical Service Engineer to support our residential and C&I energy storage business across Australia.This is a hands-on, customer-facing role, responsible for:Technical support (remote & on-site) Commissioning and troubleshooting Supporting installers, distributors, and partners Location is flexible across Australia (Sydney / Melbourne / Brisbane preferred), with regular travel required.
Key ResponsibilitiesTechnical Support & TroubleshootingProvide remote and on-site technical support for energy storage systems (residential & C&I) Diagnose and resolve system issues including battery, inverter, and communication faults Support firmware upgrades, commissioning, and system optimisation Commissioning & Field ServiceAssist installers and partners with system commissioning and setup Conduct on-site inspections and troubleshooting when required Ensure systems are operating safely and efficiently Installer & Partner SupportWork closely with installers, distributors, and retailers to provide timely technical support Build strong relationships with partner technical teams Deliver a high level of customer experience and issue resolution Issue Management & HQ CoordinationReport product issues clearly and follow up with HQ engineering teams Track and manage technical cases to ensure closure Support root cause analysis and continuous product improvement Training & Technical EnablementProvide technical training and guidance to installers and partners Support technical workshops, webinars, and product demonstrations Pre-sales & Technical Support (when required)Assist sales team with technical queries, system design, and solution support Support product launches and technical marketing activities
What We’re Looking ForEducation & ExperienceBachelor’s degree in Electrical, Electronics, Power Systems, or related field 1–3+ years experience in solar, battery, or renewable energy industry Experience with system troubleshooting and commissioning preferred Technical SkillsGood understanding of: Solar PV systems Battery energy storage systems (BESS) Inverters and communication protocols Ability to analyse and solve technical problems independently Familiar with tools such as monitoring platforms, basic networking, and electrical testing Skills & AttributesStrong customer-facing communication skills Hands-on, proactive, and solution-oriented mindset Ability to manage multiple issues and prioritise effectively Willingness to travel frequently across Australia Full working rights in Australia Valid driver’s licence
Why Join PylontechWork with a fast-growing global energy storage leader Be at the forefront of Australia’s energy transition Strong exposure to real-world systems, installers, and large-scale deployments Opportunity to grow into senior technical or solution roles Competitive salary + performance incentives