Facilities & Client Service Co-ordinator, Coffs Harbour

Job Title

Facilities & Client Service Co-ordinator, Coffs Harbour

Job Description Summary

Drive facilities management service delivery across a diverse property portfolio focusing on client satisfaction and operational excellence.

Job Description

Coffs Harbour NSW | Full-Time - Remote

Strong mix of facilities co-ordination, stakeholder engagement and asset managementJoin a global leader with excellent career growth opportunitiesRemote working arrangements - work from home

About The Role

We have an exciting opportunity for an experienced Facilities & Client Service Co-ordinator to join our Integrated Facilities Management team. This role will be servicing our client in Coffs Harbour.

Supporting the Operations Manager, you'll play a critical role in the delivery of facilities management services across a diverse property portfolio throughout New South Wales. This role combines strategic asset management, contractor management, maintenance delivery and stakeholder delivery of preventative and reactive maintenance programs across multiple sites. If you're passionate about customer service, operational performance and facilities management, this is an opportunity to make a significant impact and enhance outcomes.

Key Responsibilities

Manage day-to-day facilities management operations across a diverse property portfolioDeliver asset lifecycle management initiatives and support strategic asset planningOversee planned and reactive maintenance activities to ensure contractual complianceManage contractor performance, procurement activities and service delivery outcomesMonitor work orders, approvals, quotations, invoices and purchase ordersConduct site inspections and property condition audits across the portfolio in Coffs HarbourSupport environmental, compliance and safety initiatives across all sitesInvestigate and resolve escalations while maintaining exceptional customer servicePrepare monthly reports, meeting minutes and operational updatesIdentify opportunities for innovation, cost savings and continuous improvementBuild strong relationships with clients, landlords, contractors and internal stakeholdersSupport emergency response activities and critical incident management when required

About You

Experience managing facilities services across multi-site property portfoliosStrong client relationship and stakeholder management experienceDemonstrated contractor and supplier management capabilityStrong administration and systems capability within facilities or property environmentsExperience managing maintenance programs, budgets and asset lifecycle activitiesStrong commercial awareness and problem-solving skillsExcellent communication, negotiation and customer service skillsAbility to work autonomously while managing multiple competing prioritiesSelf-motivated, adaptable and solutions-focusedRelevant facilities management, building services or property qualification highly regarded

About Cushman & Wakefield

Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

Opportunity to manage a large and complex client portfolioExposure to strategic asset management and facilities operationsDiverse role with significant stakeholder engagementStrong career development opportunities within a global organisationSupportive and collaborative team environmentOpportunity to drive innovation and continuous improvementAccess to development and career progression pathways

Diversity & Inclusion

At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.

Please note applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”