Studio Experience Coordinator | Pilates Studio

Join our team as the Studio Experience Coordinator at 4ME Pilates!

Are you the kind of person who remembers names, keeps promises, and loves working through a well-organised list?

4ME Pilates is looking for a Studio Experience Coordinator based at our Keilor Downs studio, with work supporting our studios across Melbourne.

You'll own everything that happens for our clients outside the class itself. Their welcome, their bookings, their questions, and the studio they walk into.

You don't need to be a Pilates instructor. You need to be warm on the floor and precise at the desk.

Who we're looking for:

• A genuine passion for helping others improve their health and wellbeing. This is the heart of the role and it can't be taught. Every conversation you have helps someone stay on track with their health, and that should genuinely excite you.

• Someone hungry for a real stepping stone into the fitness industry. This role teaches you how a studio actually runs: sales, client care, retention and operations. You'll start with a supported six-month training period, then step up to a higher classification and pay rate as you take full ownership of the role.

• Warm with people, precise with detail. You genuinely enjoy making someone's day, and you never let a follow-up slip through the cracks.

Key responsibilities:

• Welcoming clients: be the friendly, consistent face of the studio. Greet clients by name and make sure everyone feels valued from the moment they walk in.

• Following up new clients: check in with people who've purchased our welcome offer, help them book their next classes, and make sure their first four weeks with us go brilliantly.

• Calling leads: contact people who've enquired about the studio and help them get booked in for their first class.

• Client liaison: be the first point of contact for phone calls and emails across the business, with a same-day response standard.

• Client follow-ups: reach out to members we haven't seen in a while and help them get back into their routine.

• Sales consultations: guide clients through our memberships and packages to find the option that genuinely fits them.

• Studio presentation: uphold our cleaning and hygiene standards with a daily checklist, so the studio always looks and feels its best.

• Maintenance and inventory: log equipment issues, keep supplies stocked, and keep the studio running smoothly.

• Payments and billing: process transactions accurately and follow up on billing queries.

• Availability Monday to Saturday: flexible hours across our operating times, primarily at Keilor Downs with regular support across other sites.

One thing before you apply. We read every application, and we want to know you've read this ad. Please begin your cover letter by answering this question: what are three things that need to happen for someone to have an incredible first experience at a Pilates studio? Applications that don't answer this question will not progress.

Your perks:

• A career doorway into the fitness industry: learn the business side of health and wellness from the inside, with a defined step up in classification and pay after your six-month training period.

• Performance bonuses: we set clear targets centred on improving the client experience, and we pay bonuses for hitting them. Your great work gets rewarded, not just noticed.

• Free Pilates membership: enjoy complimentary access to our classes to support your own health and wellness.

• Discounts on physiotherapy: discounted rates for physiotherapy services.

• Family and friends discounts: share the benefits of Pilates with your loved ones.

• Flexible working hours: a roster that supports a healthy work-life balance.

If you're a motivated person with excellent organisational and communication skills and a real passion for helping people feel better, we want to hear from you!

Join us in promoting health and wellness in our community at 4ME Pilates.

To apply, please submit your resume and cover letter (starting with your answer to the question above). Please apply via SEEK only. Email or phone applications will not be accepted.