Contact Centre Agent

These full time permanent roles offer a structured work week Monday - Friday, with eight-hour shifts between 8am-5:30pm.

Role Overview:

As a 2IC Contact Centre Agent, you will be the first point of contact for our patients.

Your responsibilities will include

• Answering phone calls for bookings across the Inner West region promptly and handling inquiries professionally.
• Provide empathetic support and guidance during phone interactions.
• Collaborate with other contact centre agents to meet service level targets.
• Building relationships with the technical and clerical teams, patients, and referrers.
• Future potential to incorporate hybrid work from home options.

What we’re looking for:

✅ Strong communication skills, both verbal and written.

✅ A knack for organisation and managing appointments with ease.

✅ Comfort with using multiple systems and technology.

✅ Ability to relate to and communicate with a wide range of patients, drawing on your life experience to provide empathetic and understanding support.

Experience in a contact centre is not required – we provide comprehensive training to help you succeed, including support in understanding radiology processes.

What we can offer you:

🌱   Wellbeing benefits

• Fitness passport, including full gym access and a range of classes
• Supportive management that values your well-being

📚   Learning and development

• One-on-one training to set you up for success
• Career opportunities across our diverse Network 

🏠   Workplace Experience

• Friendly and inclusive team 
• Free parking within a 5 minute walk and a quick 2 minute walk to buses

💵   Compensation

• Industry-competitive salary and benefits package
• Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.

How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.