Care Coordinator

Step Into an Exciting Role as a Disability Care Coordinator at Open Futures!

Are you passionate about making a meaningful difference in the lives of people with disabilities? Do you have strong organisational skills and the ability to coordinate high-quality support across participants, support workers, families, and other stakeholders?

Open Futures Disability Services is looking for a compassionate, proactive, and experienced Disability Care Coordinator to join our team and help ensure our participants receive safe, person-centred, and high-quality support.

About the Role

This is a full-time position offering a competitive salary based on experience. As a Disability Care Coordinator, you will play a key role in coordinating participant supports, leading and supporting our disability support workers, and ensuring services are delivered in line with each participant’s needs, goals, and support plans.

The role will support a diverse mix of participants with varying support needs, including participants receiving Supported Independent Living (SIL) services and those with complex support requirements.

Key Responsibilities

• Care Coordination: Develop, coordinate, and regularly review individualised support arrangements in collaboration with participants, families, support workers, and relevant stakeholders.
• SIL Coordination: Where required, coordinate SIL services and ensure supports are delivered safely, consistently, and in accordance with participant needs and service requirements.
• Complex Support: Support participants with complex needs, including those with Positive Behaviour Support Plans (PBSPs) and Restrictive Practices.
• Compliance & Reporting: Ensure Restrictive Practices and other incidents are appropriately documented, reported, monitored, and escalated in accordance with NDIS requirements and organisational policies.
• Team Leadership: Provide guidance, supervision, and ongoing support to disability support workers, promoting high standards of care and professional practice.
• Participant Advocacy: Build strong, respectful relationships with participants and their families, ensuring their preferences, goals, rights, and choices remain at the centre of service delivery.
• Documentation & Record-Keeping: Maintain accurate participant records, service documentation, progress notes, incident reports, and other required compliance records.
• Problem-Solving: Respond proactively to participant, staffing, and service-delivery challenges and implement practical solutions.
• Stakeholder Engagement: Communicate effectively with families, support coordinators, allied health professionals, behaviour practitioners, plan managers, and other relevant stakeholders.
• Continuous Improvement: Identify opportunities to improve service quality, participant outcomes, team performance, and operational processes.

What We’re Looking For

We are seeking someone who is not only compassionate and participant-focused, but who also has the experience and confidence to coordinate complex disability supports.

Essential Experience & Skills

• Demonstrated experience in disability care coordination or a similar coordination role.
• Demonstrated Care Coordination experience within SIL services, preferably supporting participants with complex needs.
• Experience working with Positive Behaviour Support Plans (PBSPs).
• Practical knowledge and experience relating to Restrictive Practices, including appropriate documentation, reporting, monitoring, and escalation.
• Strong knowledge of NDIS requirements, disability support services, and relevant compliance obligations.
• Experience supervising, coordinating, or supporting disability support workers.
• Excellent communication and interpersonal skills.
• Strong organisational, time-management, and problem-solving abilities.
• Ability to manage multiple participants, priorities, and stakeholders effectively.
• A person-centred approach and genuine commitment to promoting participant choice, independence, dignity, and quality of life.
• Strong attention to detail and confidence with documentation and compliance requirements.

Why Join Open Futures?

At Open Futures, we believe quality disability support starts with people who genuinely care. You’ll join a supportive and inclusive team where your experience, initiative, and contribution can directly influence participant outcomes.

We offer:

• A supportive and inclusive working environment
• Competitive salary based on experience
• Opportunities for professional development and career progression
• A meaningful role where you can make a genuine difference
• The opportunity to contribute to continuous improvement across our disability services

Ready to Make a Difference?

If you’re an experienced Disability Care Coordinator who is confident working with complex participants, SIL services, PBSPs, and Restrictive Practices—and you’re looking for an opportunity to make a meaningful impact—we’d love to hear from you.

Submit your CV and cover letter today and join Open Futures Disability Services in empowering people with disabilities to live with greater choice, independence, and dignity.