Customer Service Specialist - No Experience + Paid training

Location : Homebush

Type: Fulltime, On-site - Monday - Friday

Why Join Us:

At Duo Group, we are committed to efficiency and excellence. You bring the skills and the customer-first mentality; we'll provide the tools and environment for you to do your best work. We are a dynamic, fast-paced company where everyone rolls up their sleeves and is driven to achieve outstanding results. Our customer relationship specialists are part of a high-performing team that prioritises top performance, self-motivation, and the willingness to do what it takes to be the best. We don't just clock in and out, we focus on delivering results and ensuring every customer issue is resolved with the highest level of dedication and care.

About the Role:

• Manage a high volume of inbound and outbound calls with professionalism, efficiency, and attention to detail.

• Assist clients with enquiries relating to tax depreciation schedules, property valuation reports, and our range of services.

• Build strong customer relationships by providing accurate information and resolving enquiries and complaints with empathy and professionalism.

• Maintain accurate customer records, contribute to process improvements, and consistently meet service standards and team KPIs.

What We’re Looking For:

• Excellent communication and interpersonal skills with a genuine passion for customer service/sales.

• Strong problem-solving, organisational, and time management skills, with the ability to manage competing priorities.

• A proactive, accountable attitude with a willingness to learn and thrive in a fast-paced environment.

• Confidence communicating with a diverse range of customers and proficiency in Microsoft Office applications.

What We Offer:

• Comprehensive training and ongoing professional development.

• A supportive, collaborative team environment.

• Career progression opportunities within a growing organisation.

If you’re enthusiastic, eager to learn, and ready to start your sales career, we’d love to hear from you. Apply now to join Duo Group!

Pre-employment Screening:

As part of our hiring process, applicants must be able or willing to provide

• A National Police Clearance and/or be willing to obtain one prior to commencement

• Attached an updated and current CV showing your experiences