Change Manager

Key Responsibilities: 

Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Change process.

Risk Management & Decision Authority 

• Serve as the final decision authority on change readiness, particularly for high-risk or complex changes 

• Apply risk-based decision-making, balancing service stability, business objectives, and compliance requirements 

• Provide strong, credible challenge to change submissions, rejecting those that do not meet required standards 

Quality Assurance & Change Readiness 

• Hold delivery teams accountable for quality, completeness, and accuracy of change records 

• Enforce quality gates across impact assessments, risk mitigation, implementation, and validation plans 

• Validate end-to-end readiness prior to change approval 

Service Stability & Continuous Improvement 

• Drive reduction of change-related incidents and service disruptions through strengthened governance 

• Monitor change performance and implement continuous improvement initiatives