Client Account Manager (851240)

Do you have experience in social services or supporting people with disabilities? Are you looking for meaningful work that helps others? If so, we would love to hear from you at the Public Trustee. Join us in a role where respect, service and integrity guide everything we do.

As a Client Account Manager, you will work closely with clients, some of whom may be experiencing significant challenges related to their circumstances or disability. This may include people living with mental health conditions, acquired brain injury, age‑related conditions, or congenital or intellectual disabilities. At times, clients may be upset, distressed or displaying behaviours that reflect the difficulties they face. Approaching each interaction with respect, service and integrity will be essential in ensuring every person feels valued, supported and treated with dignity.

As a Client Account Manager, you will also encounter complex and emotive situations, including instances of customer aggression, as you provide services to community members who may be vulnerable or grieving. Your ability to respond with empathy, patience and professionalism will make a meaningful difference in helping customers navigate some of the most challenging moments of their lives.

We understand that this work can be emotionally demanding, and your wellbeing matters deeply to us. We encourage you to reflect on the personal resilience, self‑care practices and coping strategies that will help you thrive in this impactful and rewarding role. In keeping with our commitment to respect, service and integrity, we will support you through access to Professional Supervision, on‑site counselling services, our Employee Assistance Program (EAP), and ongoing training and development. Our goal is to ensure you feel safe, supported and empowered as you deliver high‑quality service to our community.

We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

Public Trustee supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated to participate in an interview or recruitment activity, you can include this information with your application.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.

Hours per fortnight

73.50 hours per fortnight - flexible options available. 

Major Functions

1. Manage a caseload of files, ensuring that financial administrations are managed effectively in accordance with relevant legislation, procedural guidelines, and client instructions, maintaining client files and associated documentation.
2. Work with clients to set up and maintain client budgets including approving expenditure, authorising payment of invoices, issuing of payment vouchers, coordinating of liability repayment plans, and addressing client queries. 
3. Liaise with clients regarding their financial administration by telephone, in writing, and in person, undertaking client visitations as required.
4. Attend TASCAT hearings to represent the Public Trustee and clients.
5. Exercise a formal discretion in relation to the management of client files.
6. Engage in proactive client service and relationship building through efficient, effective, timely and professional interactions with clients.
7. Contribute to the achievement of team objectives as required.

Pre-employment Requirements

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
2. Disciplinary action in previous employment.
3. Identification check.

Download the Statement of Duties and any Associated Documents

 Client Account Manager (851240) Public Trustee.docx

 Client Account Manager (851240) Public Trustee.pdf

 Information for Applicants (PT) Short Form Application.docx

 Information for Applicants (PT) Short Form Application.pdf

 FAQs (PT) Short Form Application.docx

 FAQs (PT) Short Form Application.pdf

How to apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Please note that we do not require a separate statement addressing the selection criteria.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants (PT)' document for further information.  Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) •••• •946.

For more information

Benjamin Goldfinch
Manager - Personal Services Team 
••••@publictrustee.tas.gov.au
(03) •••• •223