Manager Student Support Services

Your Opportunity

This is a temporary full-time opportunity from 24 September 2026 to 21 October 2026 to step into the role of Manager, Student Support Services (AO7) and lead a multi-disciplinary team supporting students across TAFE Queensland SkillsTech.

Based at Acacia Ridge, travel across SkillsTech training locations is required. 

This expression of interest is open to current TAFE Queensland employees only.

The Student Support Services team helps students achieve successful educational outcomes through counselling, disability and learning support, and international student support,.

This opportunity will allow you to lead the team, contribute to service planning and stakeholder engagement, and strengthen consistent, student-centred support across SkillsTech. It is a chance to build leadership experience while making a direct impact on student outcomes.

The role reports to the Director, Educational Strategy & Support Services and works closely with educational delivery, client services and other stakeholders across SkillsTech and TAFE Queensland.

What you’ll be doing

• Lead high-quality student support programs and services aligned with SkillsTech and TAFE Queensland priorities. 
• Lead and develop the Student Support Services team, including managing people and performance matters as required. 
• Lead the development and implementation of educational programs and staff associated with foundational skills development. 
• Ensure services meet regulatory and policy requirements and are ready for audit and review. 
• Provide advice to senior leaders to support student outcomes and service improvement. 
• Coordinate consistent student support across SkillsTech locations and disciplines, using service performance to identify improvements. 
• Build productive stakeholder relationships, represent SkillsTech, and contribute to planning, resource management and continuous improvement.

What we’re looking for

We’re looking for someone who can step into the role confidently, provide practical leadership and keep the Student Support Services team focused on positive student outcomes.

• Experience leading a multi-disciplinary team and delivering student support services in a complex environment. 
• Knowledge of student support approaches and models, ideally within vocational education and training, with the ability to provide sound advice and make informed decisions. 
• Strong communication and stakeholder skills, including the ability to build relationships and work collaboratively across a range of areas. 
• Sound judgement, initiative and strong planning and organisational skills, including the ability to manage competing priorities, use resources well, build team capability and support continuous improvement.

How to apply

To apply for this role, submit your application through the TAFE Queensland Recruitment Portal by selecting the ‘Apply’ button.

Your application should include:

• A current resume outlining your relevant skills and experience

• A cover letter of no more than two pages outlining why the opportunity interests you and what you would bring to the role, with reference to the points in What we’re looking for.

• The contact details for two referees, with one being your current supervisor where possible

Closing date: Monday, 24 August 2026 – 9am

Job Reference Number: TQ2026-820

For questions about the role, please contact:

Heidi Gould

Manager, Student Support Services

0427 642 ***

***********@tafeqld.edu.au

If you have questions about workplace adjustments, accessibility or our commitment to an inclusive workplace, please contact:

Amanda Laing

People & Culture

Phone: 07 3244 0***

Email: ************@tafeqld.edu.au 

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced vocational education and training provider in the state. For more than 140 years, we have delivered practical, industry-relevant training that gives students the skills and experience to build lifelong careers. TAFE Queensland was named Large Training Provider of the Year at the 2023 Australian Training Awards.

Our training is delivered on campus, online, in workplaces and on site. We help people build skills that strengthen local communities, support industries and create employment opportunities.

At SkillsTech, we deliver specialist trade and technical training. We value collaboration, strong leadership and high-performing teams, and we are committed to making great happen through our agreed behaviours:

• Show gratitude
• Collaborate proactively
• We do what we say
• Be solutions-focused