Front of House Supervisor

About the Venue

We are a well-established hospitality and events venue located within a vibrant university campus environment. With a long history of providing quality hospitality and service, the venue offers a diverse range of experiences for staff, guests and visitors.

Our facilities include multiple meeting spaces, a private dining room, restaurant and comfortable lounge area, as well as an established external catering operation supporting events and functions across the wider campus.

The venue provides a unique mix of day-to-day hospitality, meetings, private functions and event catering, creating a varied and engaging environment for an experienced Front Desk & Function Coordinator to be part of.

About the Role

As the Front of House Supervisor, you will be responsible for delivering exceptional guest experiences while ensuring the smooth day-to-day operation of the venue. You will engage with guests, manage reservations and special requests, resolve customer concerns, and maintain the high service standards that we are known for.

You will oversee daily floor operations, coordinating staffing and communication between front-of-house and kitchen teams to ensure seamless service delivery. You will also maintain venue presentation, guest greeting, supervision of service during trading periods and functions and seating and reservation management including OpenTable to ensure accurate reservations and guest information.

To be successful in this role, you will have:

• Minimum two years experience in a team leader, or supervisory role.

• Proven experience managing restaurant, café, club, hotel, or function venue operations.

• Strong understanding of reservations management, customer service, and event coordination.

• Ability to supervise cash handling procedures, discounts, reconciliations, and end-of-day close processes.

• Great customer service with the ability to deliver guest experience and maintaining high service standards.

• Proficiency in using OpenTable and Square POS to help with the day to day running of the venue. 

• Excellent communication and relationship-building skills.

• Exceptional organisational skills and attention to detail.

• Current RSA certification.

• A positive attitude, strong work ethic, and passion for hospitality excellence.

• Weekends off (excluding open day weekend)

• Closed over Christmas and New Year

• Staff discounts

• Discounted on-campus parking

If you are passionate about hospitality, enjoy leading teams, and thrive in a fast-paced events and restaurant environment, we would love to hear from you.