Administration Officer

We’re looking for an Administration Officer to join our Salem Aged Care team and provide day-to-day administrative and customer service support.

You’ll work closely with the service manager, clinical teams, residents, families and other stakeholders, helping the service run smoothly and ensuring people receive a friendly and professional experience.

Location: Toowoomba - QLD

Employment Type: Full Time | Monday to Friday 8am - 4pm

Remuneration: $30.58 ph + Super + Salary Packaging + Access to staff discounts & benefits

What You’ll Be Doing

Provide friendly and professional customer service to residents, families, visitors and staffRespond to enquiries and provide information about our services and programsAssist with facility tours and enquiries from prospective clientsSupport the Service Manager with travel bookings and itinerariesAssist with maintaining the Outbreak Management registerCoordinate and organise internal meetingsMaintain contact lists and administrative recordsProvide guidance and support to junior administration staffAssist with general administrative tasks as requiredWork collaboratively with clinical, support and corporate teams to achieve positive outcomes.

What You’ll Bring:

You’ll be organised, approachable and comfortable working with a range of people.

Previous experience in a similar administration roleStrong communication and customer service skillsThe ability to work independently and manage competing prioritiesConfidence providing guidance and support to colleaguesGood attention to detail and organisational skillsA positive and professional approach to working with residents, families and staffCurrent NDIS Worker Screening Clearance & Police Check.

Why You’ll Love Working With Us:

Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).Discounts: on Health Cover, Energy, Appliances, Holidays, and more.Employee Assistance Program for wellbeing support.Fitness Passport: Stay active with discounted gym memberships for you and your family.Ongoing Training & Development opportunities to grow your career

Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.

Salem Aged Care in Toowoomba has been a cherished part of the local community since 1935, offering warmth and care in a beautifully refurbished, vintage-inspired setting just minutes from the town centre.

Ready to Apply? We’d love to hear from you! Please attach your resume and complete the application form provided. For a copy of the position description, please click here.