Client Care Representative

Are you passionate about making a real difference in people's lives? Do you excel at providing empathetic, high-quality customer service? We're looking for a dedicated and values-driven Contact Centre Team Member to be the first point of contact for clients seeking health and wellbeing support through our vital services.

Full time, Fixed Term Contract

Work Type- Hybrid, 3 days from office and 2 days from home

Location- Sydney, Australia

What You'll Do:

• Deliver exceptional, timely, and empathetic customer service.

• Assist clients with scheduling mental health and wellbeing appointments.

• Provide accurate information about services (EAP, Triage, Management Consultation, Critical Incident Support, etc.).

• Ensure full compliance with quality assurance and administration procedures.

• Maintain discretion and handle sensitive, confidential information professionally.

What You'll Bring:

• Previous experience in a call center or customer service role .

• Intermediate to advanced computer skills (Microsoft Office/email, CRM systems).

• Exceptional written and verbal communication skills.

• Demonstrated ability to be empathetic, resilient, and flexibility to work anytime between 7 am to 7 pm. 

• Strong organisational and time management skills.

• Capacity to manage complex health matters while maintaining emotional separation.

Why Join Us?

You will be part of an organisation committed to integrity, excellence, and care for both clients and colleagues, promoting a continual improvement mindset.-----Ready to Apply?

If you are a motivated individual with a passion for helping others and meet the criteria above, please submit your resume and cover letter detailing your relevant experience.

Previous experience in a contact centre/customer service environment is highly regarded.