Repairs and Maintenance Coordinator

Hungry Jack’s – National Support Centre

We’re looking for an organised and proactive Repairs & Maintenance Coordinator to join our team and support the coordination of repair and maintenance activities across our national restaurant network.

You will play an important role in ensuring maintenance requests are assessed, allocated and resolved efficiently, while keeping restaurants, contractors and internal stakeholders informed along the way.

About the Role

Your responsibilities will include:

• Managing repair and maintenance service requests through our RAMP system

• Assessing and prioritising jobs and allocating work to contractors, technicians and Facilities Managers

• Coordinating contractors, call-backs and after-hours maintenance requirements

• Providing restaurants with timely updates and following jobs through to resolution

• Managing and escalating maintenance issues where required

• Maintaining accurate contractor information, documentation and Service Level Agreements

• Setting up and maintaining Preventative Maintenance schedules

• Maintaining accurate asset and maintenance information within RAMP

• Ordering spare parts and coordinating requirements for specific maintenance jobs

• Supporting reporting, system administration and continuous improvement of RAMP

• Providing general administrative and stakeholder support across the Repair & Maintenance function

About You

You’ll be someone who is organised, responsive and comfortable managing multiple priorities in a busy environment. You’ll have strong communication skills and enjoy working with a range of stakeholders to solve problems and get things done.

Ideally, you’ll bring:

• Strong organisation, administration and attention to detail

• Excellent communication and stakeholder management skills

• A proactive, solutions-focused approach

• Confidence working with systems, data and reporting

• The ability to prioritise requests and work to deadlines

• Previous call centre, help desk, service coordination or facilities experience is desirable, but not essential

• Knowledge of building services, facilities management or restaurant operations will be highly regarded

If you enjoy problem-solving, coordinating multiple moving parts and seeing issues through from start to finish, Apply now.