Practice Coach

At Afford, we are focused on improving the lives of people with disability by prioritising their choices, promoting their rights and exploring possibilities together.

We’re looking for an experienced Practice Coach to work alongside our frontline teams and leaders, strengthening rights-based, person-centred and evidence-informed practice across Afford. The role will involve travel to our sites in QLD (Moreton Bay to Coomera) and VIC (Cranbourne region). 

This is a hands-on role where you’ll coach and mentor staff, observe practice, provide practical guidance and support teams to build their capability and confidence. You’ll also contribute to safeguarding, positive behaviour support, training and continuous improvement initiatives.

Interstate travel and travel between Afford sites in Victoria and Queensland is required.

What you will do

• Coach and mentor frontline staff and leaders to build practice capability and confidence.
• Observe practice and provide practical feedback, guidance and coaching to improve service delivery.
• Support the implementation of Afford’s practice frameworks, tools, models and procedures.
• Promote rights-based, person-centred and evidence-informed approaches to supporting people with disability.
• Provide training and guidance on human rights, safeguarding, communication, positive behaviour support and risk management.
• Identify practice gaps, capability needs and emerging risks, escalating complex or high-risk matters when required.
• Support practice reviews, audits, monitoring and continuous improvement activities.
• Work collaboratively with operational leaders and multidisciplinary teams to improve service quality and client outcomes.
• Provide advice and practical support to staff and managers regarding behaviours of concern and positive behaviour support.
• Contribute to practice data, reporting and evaluation to identify opportunities for improvement.

What you will bring

• Relevant tertiary qualification or equivalent professional experience in Human Services.
• Minimum 3 years’ experience working in the disability sector.
• Experience and understanding of positive behaviour support.
• Demonstrated experience coaching and mentoring staff to build capability and confidence.
• Strong understanding of the disability service system and supports available to people with disability.
• Experience evaluating practice and using data to identify and drive improvements.
• Strong communication, influencing and interpersonal skills.
• Ability to facilitate change and work effectively in a fast-paced environment.
• A creative, solutions-focused approach to problem solving.
• Strong organisational skills and ability to manage competing priorities.
• A genuine commitment to human rights, person-centred practice and positive outcomes for people with disability.
• Current Australian C class driver's licence and ability to travel between sites, including interstate travel as required.
• Hold (or be willing to obtain) a current NDIS Worker Screening Check (NDISWSC) and Working with Children Check (WWCC).
• Willingness to complete a National Police Check through Afford’s pre-employment process.

What we offer

• Make a difference – Help strengthen the quality of support provided to people with disability.
• Career development – Grow your skills and experience across practice, safeguarding, human rights and positive behaviour support.
• NFP Salary Packaging – Increase your take-home pay with up to $15,900 tax-free plus $2,650 for meals and entertainment.
• Supportive culture – Join a collaborative, values-led team committed to continuous improvement.
• Meaningful work – Help build the capability and confidence of frontline teams across Afford.
• Rewards and wellbeing – Access employee rewards, wellbeing initiatives and opportunities for professional development.

About Afford

Afford exists to create an inclusive world where human rights are realised, a world where people of all abilities can live, connect and thrive.

Our values guide everything we do: we are kind, we are clear, we are a team, and we explore.

To learn more about Afford and what we do, please visit www.afford.com.au.