ICT SAP Delivery Manager

CIMIC Group is seeking an experienced ICT SAP Delivery Manager to be responsible for end-to-end service quality across a portfolio of technology services delivered by internal and external providers.

As a key member of the ICT Solutions Delivery function, you will work closely with onshore and offshore teams across CIMIC’s operating companies to ensure services are delivered in accordance with agreed SLAs, OLAs and quality standards.

About the Role

The ICT SAP Delivery Manager (SDM) is responsible for end-to-end service quality across a portfolio of technology services delivered by internal and external providers. This includes SAP Platform services, infrastructure services through Lenovo Managed Services (LMS), SAP ECS and other third-party vendors, as well as automation, monitoring, and SAP Service Desk operations.

The SDM serves as the primary interface between ICT & business stakeholders and service providers — translating requirements, managing performance, resolving escalations, and ensuring services are delivered in alignment with agreed standards and business needs. A Basis team lead who wants to do expand accountabilities and to learn and enable automation services in an enterprise would suit this role.

Your key responsibilities will include:

• Owning the end-to-end service relationship with the offshore SAP Basis delivery team and external Basis service providers (e.g., SAP, LMS).
• Serving as the escalation point and primary interface between Basis stakeholders (business and IT) and delivery providers.

• Translating business requirements and technical specifications between stakeholders and delivery teams to ensure clear, actionable outcomes.

• Driving continuous improvement initiatives and hold vendors accountable to service targets.

• Overseeing the delivery and performance of automation services, ensuring tooling and processes support efficient operations.

• Leading and developing a team of 2 – 3 onshore resources and offshore resources with capabilities spanning Basis, automation, monitoring, and service desk domains.

• Fostering a collaborative, accountable, and continuous improvement culture within the team, enabling timely delivery of ICT initiatives through early procurement and risk engagement.

• Owning and maintaining the Platform Calendar, ensuring it accurately reflects all upcoming and recurring technical maintenance windows, system events, releases, and planned outages across all platforms within the scope of the role.

About CIMIC

CIMIC Group is an engineering led services, construction and natural resources leader with a history dating back to 1899. Powered by 30,000 people and pioneering technology and engineering, we deliver high value and sustainable solutions across the lifecycle of assets, infrastructure and resources projects in around 20 countries through CPB Contractors, Leighton Asia, UGL, Sedgman, Thiess, Pacific Partnerships and EIC Activities.

Our mission is to generate sustainable returns for our shareholders while delivering outstanding results for our clients and providing safe, rewarding and fulfilling careers for our people. We live by CIMIC’s core principles of integrity, accountability, innovation and delivery, all underpinned by safety.

About You – Qualifications & Experience

To be successful in this role, you will bring:

• Degree or Diploma in Information Technology, Computer Science, or equivalent
• ITIL Foundation certification (or higher) preferred 
• Proven experience in IT service delivery management, including vendor and SLA management
• Demonstrable background in SAP Basis — sufficient to troubleshoot issues, validate technical approaches, and communicate effectively with Basis engineers and vendors
• Strong understanding of ITIL or equivalent service management frameworks
• SAP Basis — system administration, transport management, and system landscape knowledge
• Familiarity with managed services models, specifically Lenovo Managed Services (LMS) or similar infrastructure outsourcing arrangements
• Strong analytical thinking with a practical, outcome-focused approach
• Collaborative and able to build trust with diverse stakeholders
• Calm under pressure with strong problem-solving instincts