Senior Wait Staff — ST. ALi

About the role

As Senior Wait Staff, you'll be a leader on the floor — setting the standard for service, supporting junior team members, and making sure every guest gets the ST. ALi experience, even when we're three-deep at the door.

Key responsibilities

• Deliver warm, attentive, knowledgeable service and build rapport with our regulars
• Lead by example on the floor during peak periods, staying composed under pressure
• Support and informally coach junior wait staff and new starters
• Accurately manage orders, tables and turnover — without ever making guests feel rushed
• Know the menu inside out and make thoughtful, guest-first recommendations
• Keep your section spotless and reset fast between covers
• Assist with opening/closing duties and basic POS/billing

About you

• Proven experience in a high-volume café or restaurant environment (essential)
• A high level of attention to detail — presentation, accuracy and consistency matter
• Availability across weekends and public holidays
• Ability to start immediately
• A calm, can-do attitude during busy service periods
• Current RSA and food handling certificate (or willingness to obtain)

Benefits

• Pay in line with the Restaurant Industry Award, Level 3: Full-time/part-time: $27.97/hour weekdays, $34.96 Saturday, $41.96 Sunday, $62.93 public holidays, $41.96–$55.94 overtime — plus paid annual leave and personal/sick leave. Casual: $34.96/hour weekdays, $41.96 Saturday, $48.95 Sunday, $69.93 public holidays, $41.96–$55.94 overtime
• Free coffee, all year round
• Genuine career progression — many of our Floor Supervisors and Venue Managers started on the floor
• Structured training and development, from day one and ongoing
• Staff perks and discounts across ST. ALi venues
• A tight-knit, community-driven team at one of Melbourne's most-loved hospitality brands

About us

ST. ALi is one of Melbourne's most iconic specialty coffee and hospitality brands. Our South Melbourne flagship is looking for an experienced Senior Wait Staff member to join the floor team.