Server Support Engineer

🗂 We’re Hiring: Server Support Engineer🕒 Employment Type: Full-Time💼 Level: Entry-Level to Mid-LevelWe are seeking a motivated, technically skilled, and detail-oriented Server Support Engineer to join our growing IT infrastructure team. This role is ideal for individuals who are passionate about server administration, system troubleshooting, infrastructure monitoring, and maintaining reliable IT environments.🎯 Key Responsibilities• Install, configure, maintain, and troubleshoot Windows and Linux servers.• Monitor server performance, availability, capacity, and system health.• Respond to server incidents, service requests, and infrastructure alerts.• Diagnose and resolve operating system, hardware, application, storage, and connectivity issues.• Perform routine server maintenance, updates, patches, and security hardening.• Manage user accounts, permissions, services, and system configurations.• Monitor CPU, memory, disk usage, network performance, and system resources.• Assist with server backup, restoration, disaster recovery, and business continuity procedures.• Support virtualization platforms such as VMware, Hyper-V, or similar technologies.• Assist with storage systems, file servers, databases, and enterprise applications.• Perform basic network troubleshooting involving DNS, DHCP, TCP/IP, VPN, and connectivity.• Monitor system logs and investigate unusual events, errors, and performance issues.• Support server migrations, upgrades, infrastructure deployments, and technology projects.• Maintain accurate system documentation, configuration records, asset inventories, and support procedures.• Coordinate with vendors and external service providers when required.• Follow IT security policies, access-control procedures, backup standards, and operational best practices.✅ Requirements• Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field is preferred.• Experience in server support, system administration, infrastructure support, or IT operations is an advantage.• Fresh graduates with relevant internships, certifications, or technical projects are encouraged to apply.• Basic knowledge of Windows Server and Linux operating systems.• Understanding of TCP/IP, DNS, DHCP, VPN, LAN, and basic network troubleshooting.• Familiarity with Active Directory, Microsoft Entra ID, Group Policy, or similar technologies is an advantage.• Knowledge of virtualization technologies such as VMware or Hyper-V is a plus.• Basic understanding of server hardware, storage, RAID, backups, and disaster recovery.• Familiarity with PowerShell, Bash, Python, or other scripting languages is an advantage.• Understanding of monitoring, logging, patch management, and system security practices.• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is a plus.• Strong troubleshooting, analytical, and problem-solving skills.• Excellent attention to detail and ability to follow technical procedures.• Ability to respond effectively to incidents and prioritize infrastructure issues.• Strong communication and teamwork abilities.• Good written and verbal communication skills in English.• CompTIA Server+, Network+, Microsoft, Linux, VMware, or other relevant certifications are an advantage.🌟 What We Offer• Hands-on experience supporting enterprise server and IT infrastructure environments.• Exposure to Windows, Linux, virtualization, networking, cloud, backup, and system security technologies.• Structured training and mentorship from experienced infrastructure professionals.• Opportunities to participate in server migration, infrastructure upgrades, disaster recovery, and cloud projects.• Career progression into Senior Server Engineer, System Administrator, Infrastructure Engineer, Cloud Engineer, DevOps Engineer, or IT Infrastructure Manager roles.• Opportunities to develop strong troubleshooting, automation, and system administration skills.• Collaborative and technology-driven working environment.• Continuous learning and professional development opportunities.• Competitive compensation with performance-based incentives.