Dental Receptionist

Casey Smiles is seeking an experienced and professional Dental Receptionist to join our team on a part-time basis at our practice in Cranbourne, VIC.

This is an important front-of-house role within our practice. You will be the first point of contact for our patients and play a key role in creating a welcoming, professional and positive patient experience.

We are looking for someone who is confident, organised and experienced in dental reception, with a strong understanding of the day-to-day operations of a busy dental practice.

• Welcoming patients and providing a warm, professional first impression

• Managing patient appointments, bookings, cancellations and recalls

• Answering and managing incoming phone calls and patient enquiries

• Processing payments, health fund claims and patient accounts

• Maintaining accurate and up-to-date patient records

• Providing patients with clear information regarding appointments, treatment and payment options

• Liaising closely with dentists, dental assistants and the wider team

• Managing daily appointment books and ensuring the practice runs efficiently

• Following up patients and outstanding treatment as required

• Maintaining confidentiality and complying with practice policies and procedures

• Supporting the team with general administrative duties

• Providing exceptional customer service throughout the patient journey

The successful candidate will have:

• Previous experience working as a dental receptionist – essential

• Experience working in a busy dental practice

• Strong knowledge of dental terminology, procedures and item numbers

• Experience with dental practice management software

• Excellent communication and interpersonal skills

• A confident and professional telephone manner

• Strong organisational and time-management skills

• Excellent attention to detail

• The ability to multitask and prioritise in a fast-paced environment

• A professional, friendly and positive approach to patients and team members

• Reliability, punctuality and a strong work ethic

• The ability to work independently while also being a supportive team member

• A genuine commitment to providing an exceptional patient experience

At Casey Smiles, we are committed to creating a positive, supportive and professional workplace where our team can thrive.

We offer:

• Part-time employment with consistent hours

• Competitive remuneration

• A modern and progressive dental practice

• A supportive and experienced team

• Opportunities for professional development and growth

• A varied and rewarding role within a busy dental environment

• A workplace that values excellent patient care and high professional standards

Casey Smiles is a progressive dental practice committed to providing high-quality, patient-centred dental care to the Cranbourne community.

We combine clinical excellence with compassionate patient care and pride ourselves on creating a professional, welcoming environment for both our patients and our team.

Our practice is modern, busy and continually growing. We are looking for team members who share our commitment to professionalism, teamwork, efficiency and exceptional patient experiences.

If you are an experienced dental receptionist looking for a rewarding part-time opportunity with a busy and supportive dental team, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your dental reception experience and why you would like to join Casey Smiles.