Venue General Manager

At Yo-Chi, we're all about creating moments of happiness. From our seriously good frozen yogurt to the positive energy that fills every venue, we've built a brand that people genuinely love.

As a proudly Australian, family-owned business, we've grown rapidly by focusing on great people, exceptional guest experiences, and creating environments where teams can thrive. With exciting growth plans ahead, we're looking for an exceptional Venue General Manager to lead our newest location at Orion Plaza.

This is an opportunity to take ownership, build a strong team culture, drive performance, and make a genuine impact on the success of one of our newest venues.

As Venue General Manager, you'll be responsible for the overall success of the venue, leading from the front to deliver exceptional experiences for both guests and team members.

You'll balance people leadership, operational excellence, financial performance, and community engagement to ensure the venue consistently performs at its best.

What You'll Be Responsible For

Leading Great People

Build, coach and develop a high-performing teamCreate a positive and engaging workplace cultureInspire your team to deliver their best every dayRecruit and retain outstanding talent

Delivering Operational Excellence

Ensure exceptional guest experiences at every touchpointMaintain high standards across quality, cleanliness, safety and presentationDrive consistency and operational efficiency across all areas of the business

Driving Performance

Manage labour costs, COGS and venue profitabilityAnalyse performance and identify opportunities for growthTake ownership of venue results and business outcomes

Connecting with the Community

Build meaningful local relationships around Orion PlazaSupport community initiatives, partnerships and eventsHelp grow brand awareness and create lasting guest connections

What's In It For You?

Competitive salary package plus quarterly bonus programFree Yo-Chi every shift and generous team discountsTwo paid volunteer days each yearFlexible rostering across day and evening shiftsAccess to our Happiness Hub wellbeing platformTeam events, celebrations and social activitiesGenuine career progression opportunities as we continue to grow nationally

You'll be a passionate and capable leader who enjoys developing people, creating great guest experiences and delivering strong commercial results.

You'll Also Bring

Leadership experience in hospitality, retail or another fast-paced customer-focused environmentStrong financial acumen, including labour management, budgets, COGS and P&L responsibilityExcellent communication and coaching skillsA proactive, hands-on leadership styleEnergy, resilience and a genuine passion for developing people

Ready to Lead Our Newest Venue? If you're looking for a role where you can make a real impact, grow your career, and be part of something exciting, we'd love to hear from you.

Apply today and help us bring the Chi to Orion Plaza.

Applicants must have full Australian working rights.

Only shortlisted candidates will be contacted.