Customer Service & Administration Support Role – (26-27NSWSYCSAS2000a) Supporter Care - NSW

The Customer Service and Administration Support Volunteer role is a vital in the work of the Supporter Care Team. The Supporter Care Team (SCT) manages all aspects of contact with supporters, primarily sponsors, regular givers and one-off donors.

The role specifically ensures all correspondence received is compliant with The Smith Family privacy and child protection responsibilities.

Being an Admin Support volunteer is a valuable and important role and ensures the Supporter Care team are providing TSF supporters, sponsors, donors and the general public with a high level of customer service.

**Key responsibilities:**

* Ensure correspondence is compliant with TSF privacy and child protection responsibilities
* Accurate Data is verified and recorded into the TSF CRM (Customer Relationship Management) system
* Editing inappropriate correspondence as required
* Arranging the timely dispatch of mail
* Assisting in sorting and checking incoming mail against defined criteria
* General administration activities

**Essential Competencies / Skills:**

* High level of attention to detail
* Ability to maintain confidentiality
* Excellent communication skills with an ability to maintain effective relationships across a range of functional areas
* Proficient skills in current Microsoft Office packages
* An aptitude for multitasking
* A genuine can-do attitude

**Essential Experience / Education:**

* Experience in Data Entry
* Experience in a similar position in providing administrative assistance within a professional and confidential environment

**Desirable Experience / Education:**

* Awareness of the community services sector
* Awareness of education services sector
* Issues affecting disadvantaged people

** Category **
Education & Training

** Commitment **
Regular - more than 6 months

** Time Required **
9am - 3pm - ideally 1 to 2 days per week Mon, Tue, Wed, Thu, Fri for a 6mth commitment from Sep 2026 to Feb 2027 at our National Office Market St, Sydney