Guest Service Agent

InterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next step!

As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy, ensuring their needs are met and their concerns addressed promptly.

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
• Previous Front Office experience preferred.
• Experience working with Opera preferred, but not essential.

WHAT YOU CAN EXPECT FROM US: 

• We give our people everything they need to succeed. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
• Complimentary membership to our hotel Gym: Fit Collective 
• Paid birthday leave and proactive health days
• Free dry cleaning
• Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels 

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. 

 Some come join us!