Senior Receptionist

Join Physioactive today as a Full-Time Senior Receptionist at our flagship clinic in Ipswich!

Become the friendly face of Physioactive and help us deliver exceptional patient care to our community.

What's In It For You?

Here at Physioactive, you can expect to:

• Receive Healthia Group Employee Discounts – up to 30% off all services and products, including podiatry, Pilates, strength classes, physiotherapy & footwear!

• Gain access to a range of gyms, swimming pools and health centres across Australia at discounted rates for you and your family with Fitness Passport.

• Be part of a supportive, passionate team with experienced leaders who are invested in your success and career growth.

• Experience a pain-free commute with our Ipswich clinic conveniently located for both our team and patients, where transport and amenities are easily accessible.

• Explore opportunities for professional growth and advancement through the Healthia national network.

• Enjoy a competitive hourly rate and additional perks (remuneration is aligned with the Health Professionals and Support Services Award and will be tailored to recognise your specific skills and experience level).

The Opportunity

We are looking for a proactive and welcoming Senior Receptionist to join our Ipswich clinic on a full-time basis. For the right candidate, we may consider a part-time position to ensure this position also works for you.

You’ll be the first point of contact for our patients, making an impactful first impression while managing day-to-day operations to ensure a smooth experience for both patients and staff. This is an excellent opportunity to be part of our growing team in a vibrant, cutting-edge facility.

Your key duties will include but not be limited to:

• Greeting patients warmly and handling inquiries in a friendly, professional manner.

• Managing appointment bookings, cancellations and patient records with attention to detail.

• Providing support for administrative tasks such as handling payments, handling phone and email enquiries, and managing patient records.

• Collaborating closely with the clinical team to ensure efficient scheduling and patient flow.

• Co-ordinating and reconciling chargeable services, ensuring items are accurate, as well as reviewing and resolving aging debts.

• Maintaining a clean and organised reception area that reflects our clinic's high standards.

What We Are Looking For

• Previous experience in reception or customer service, particularly in allied health billing for Medicare, Workcover, DVA, NDIS and submitting accounts to appropriate agencies.

• Strong organisation with the ability to manage and co-ordinate staff and rosters.

• Excellent interpersonal and communication skills.

• Willing to work a flexible roster.

• Proficiency in Microsoft Office Suite and familiarity with medical booking systems.

• Ability to handle multiple tasks with a proactive, solution-focused attitude and attention to detail.

Who We Are

Physioactive is a large multidisciplinary Allied Health Clinic within the medical precinct of Ipswich. Our practice has been providing health services to the community since 1988. Our providers include Physiotherapists, Exercise Physiologists, Hand Therapists, Podiatrists, Occupational Therapists, Dietitian and Sports & Exercise Medicine Registrar.

We are proudly part of the Healthia Group, a company that offers a supportive and cohesive workplace culture with integral educational and career growth opportunities. If you are successful in this application, you will immediately be connected to a network of Allied Health Practitioners and Support Services in over 400 practices across Australia and New Zealand.

Ready to Be Part of Something Bigger?

If you’re a friendly, organised and motivated professional looking to make a difference in a healthcare setting, we’d love to hear from you! Please submit your resume and a cover letter detailing your interest in the role and why you’d be a great fit for our team by clicking on APPLY NOW!

To learn more about who we are and what we do, please feel free to visit us at www.physioactive.com.au.

We sincerely appreciate the time and effort you've dedicated to considering and/or applying for this position. Please be aware that only candidates who successfully match our requirements will be contacted. We kindly request that external recruiters refrain from submitting applications, as we prefer to personally select our new team members.