Account Manager

The purpose of the Account Manager is to manage, develop and grow the customer business within a 3PL Warehouse environment. The Account Manager will ensure profitable growth, excellence in operations & customer satisfaction.

Description

The Account Manager will have the following responsibilities:

• Manage key customer accounts by providing sound and proper advice relating to warehouse processes
• Continually review and improve business processes to improve productivity and add value to business services
• Conduct regular visits to review service performance with the customer
• Undertake responsibility for resolving customer issues, ensuring clear understanding of the customer's expectations and requirements
• Building strong positive relationships with customers
• Overseeing effective operations quality and standards
• Collaborate with the other functions / teams e.g Transport, HR, IT, Finance, Marketing to achieve common outcomes

Job Requirements

The successful candidate for the Account Manager role will ideally have the following key skills & qualities:

• Previous experience within a 3PL / Warehouse environment
• Sound understanding of warehouse processes
• Experience leading operations is desired
• Exceptional communication skills
• Strong stakeholder management experience

Job Offer

• $100,000 - $110,000
• Superannuation
• Bonus
• Car allowance