Cabin Crew Team Leader

Airnorth is seeking an experienced and passionate aviation professional to join our Flight Operations team as a Cabin Crew Team Leader based in Darwin.

Reporting to the Manager Inflight Services, this role is responsible for providing day-to-day leadership, operational support and guidance to Cabin Crew members, ensuring the highest standards of safety, customer service and professionalism are maintained across the operation.

This is an exciting opportunity for a motivated aviation professional who enjoys coaching others, leading by example and contributing to a positive team culture.

About the Role

As the Cabin Crew Team Leader, you will play a key role in supporting the Cabin Crew team and ensuring operational excellence. Your responsibilities will include:

Key Responsibilities

• Provide leadership, guidance and support to Cabin Crew members both on and off the aircraft.

• Lead by example, promoting exceptional customer service and a strong safety culture.

• Act as a key point of contact between Cabin Crew and the Manager Inflight Services, providing regular operational feedback and insights.

• Support the implementation and adherence to company policies, procedures and regulatory requirements.

• Coach, mentor and develop Cabin Crew members to achieve high levels of performance and engagement.

• Assist with conflict resolution involving crew members and passengers when required.

• Monitor service delivery standards and identify opportunities for continuous improvement.

• Gather and provide customer feedback to enhance the passenger experience.

• Support crew welfare and wellbeing, particularly during overnight operations.

• Act as a representative of Airnorth at company-designated accommodation during night stops.

• Participate in Cabin Crew meetings and contribute to operational initiatives and improvements.

• Maintain the highest standards of professionalism, ethics and conduct at all times.

About You

To be successful in this role, you will possess:

Essential Skills & Experience

• Previous experience as Cabin Crew within a commercial airline environment.

• Demonstrated leadership, supervisory or mentoring experience.

• Strong communication and interpersonal skills.

• Excellent organisational, planning and problem-solving abilities.

• Proven ability to coach, motivate and develop team members.

• Strong computer literacy, including Microsoft Word, Excel, Outlook and PowerPoint.

• The ability to work collaboratively in a fast-paced operational environment.

Requirements

The successful applicant must be able to obtain and maintain:

• Aviation Security Identification Card (ASIC).

• Current First Aid qualifications.

• Responsible Service of Alcohol (RSA) certification.

• Valid passport with unrestricted travel eligibility.

Why Join Airnorth?

At Airnorth, our people are at the heart of everything we do. We offer:

• Staff domestic and international travel benefits.

• Discounted private health insurance.

• Gym membership discounts.

• Employee Assistance Program (EAP).

• Ongoing professional development opportunities.

• A supportive and collaborative team environment.

• The opportunity to contribute to Australia's second-largest regional airline.

Apply Now

If you are a passionate aviation professional with strong leadership skills and a commitment to delivering exceptional customer experiences, we'd love to hear from you.

Applicants must have the legal right to live and work in Australia without restriction.

Applications will be reviewed as they are received. Airnorth reserves the right to close this advertisement prior to the closing date if a suitable candidate is identified.