Reception and Administration Officer

The Illawarra Women’s Trauma Recovery Centre (WTRC) is seeking a part-time Reception and Administration Officer. Based at the WTRC, this role serves as the first point of contact for clients, visitors, and external stakeholders. The Reception and Administration Officer is responsible for providing a welcoming, safe, and trauma-informed reception service while delivering high-quality administrative support to ensure the efficient day-to-day operation of the Centre.

About the Women’s Trauma Recovery Centre:

The Illawarra Women's Trauma Recovery Centre (the 'Centre') is an Australian first community-led initiative, codesigned with women with lived expertise, professional experts and service providers to offer comprehensive and long-term support to women recovering from the trauma of domestic, family and sexual violence (DFSV). Strongly aligned with local, state and national priorities, including The National Plan to End Violence against Women and Children 2022-2032, the Centre supports women to heal from trauma arising from domestic, family and sexual violence, and to improve the long-term health and psychosocial outcomes for women and families.

The Centre is a project of the Illawarra Women's Health Centre. Established in 1986, we are nationally accredited and provide a safe place for women to access specialised high-quality women's medical, therapeutic and wellbeing services.

The Centre also offers various health and well-being workshops, programs, community-based group activities, and support groups. Our services evolve in response to the needs of women and girls in the region, shaped by evidence of effective practice and local, state, and national policy contexts. Our services and programs are provided at little or no cost to all women in the Illawarra.

Key Responsibilities

In this role you will:

• Be responsible for providing trauma informed reception and care as the first point of contact for clients and visitors.
• Answer incoming calls in a prompt, professional and courteous manner.
• Support clients as appropriate.
• Manage bookings and refer to appropriate staff when needed.
• Monitor stationary
• Assist with purchases.
• Ensure hygiene, kitchen supplies and janitorial supplies are kept stocked.
• Ensure reception and waiting areas are tidy and sanitised throughout the day.
• Ensure flyers are always full.
• Check in contractors and complete a WHS walk around for any new contractors when Centre Coordinator is unavailable.
• Update and maintain the internal staff phone list.
• General IT trouble shooting if Centre Coordinator and Operations Manager unavailable.
• Data entry and minute taking as required.
• Assist management with vendors and service technicians for facility maintenance, repairs, and inspections.
• May be required to cover leave
• Additional projects as assigned by management, including establishing and implementing Centre procedures.

Essential criteria for the role

• A genuine interest in, and commitment to the Illawarra Women’s Trauma Recovery Centre vision, mission, and values.
• Minimum 5 years’ experience, preferably in a health or domestic, family and sexual violence, setting
• Demonstrated interpersonal and communication skills.
• Demonstrated sound decision-making skills, including strong organisational, project management, time management, multitasking and problem-solving skills.
• Understanding of how to operate in a culturally diverse work environment.
• Proven experience in administrative support or a similar role.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office suite and other relevant software.
• Ability to manage sensitive and confidential information with discretion.
• Driver license and access to a vehicle.

 Desirable 

• Experience working with diverse communities or lived experience of diversity including Aboriginal and Torres Strait Islander, LQBTQIA+, migrant, culturally and linguistically diverse, neurodivergent and people with a disability.
• 10 years + experience, preferably in a health or domestic, family and sexual violence, setting

Salary

Salary will be paid in accordance with the Social, Community, Home Care and Disability Services (SCHADS) Award Level 2 plus superannuation and salary packaging benefits.

How To Apply:

Please click Apply Now to submit your application. Only applications that include a cover letter addressing the essential criteria above will be considered.

Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check and Working with Children check.

Please note that applications will be viewed and considered throughout the advertisement period and only shortlisted applicants will be contacted.

For further information on this role, please contact our office for a confidential discussion at (02) 4243 9*** or ********@womenstrc.com.au

 *Please note that having a criminal record will not automatically exclude your application. We recognise that women can have experiences with the criminal justice system that are discriminatory and unjust. We know, for example, that women can, and often are, misidentified as a primary offender in domestic and family violence situations. We also understand that women can move on from their past.

We are committed to creating a diverse and inclusive workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, LGBTQIA+ communities, and those with diverse lived experiences. We believe that a diverse workforce strengthens our ability to support the community and deliver meaningful outcomes.