Outlet Attendant / Outlet Hostess

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will greet guests with a smile and ensure they feel valued from the moment they walk in. As an Outlet Attendant, you’re not just making guests feel at home – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• High school diploma or equivalent; hospitality training is a plus
• Proven experience in a similar role in a hotel
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Here’s what you’ll do during a typical day:

• Guest Reception:  Greet guests warmly, manage reservations, and ensure smooth seating arrangements.
• Service Support:  Assist service staff with table setup, clearing, and maintaining cleanliness throughout the outlet.
• Guest Experience:  Provide attentive service, respond to guest inquiries, and ensure a pleasant dining experience.
• Coordination & Communication:  Liaise with kitchen and service teams to ensure timely and accurate order delivery.
• Presentation Standards:  Maintain high standards of personal grooming and outlet appearance in line with brand guidelines.
• Safety & Hygiene:  Follow health, safety, and hygiene protocols to ensure a clean and safe environment for guests.