Claims Specialist

Are you a technically sharp claims professional who thrives on building meaningful client relationships and driving real impact across the life and health insurance industry? This is your opportunity to join a global reinsurance leader and play a pivotal role in shaping claims excellence across Australia and New Zealand.

About the Role

 As a Claims Specialist within Swiss Re's Life & Health ANZ Claims team, you will be at the forefront of delivering market-leading claims management services that make a genuine difference — for clients, for their customers, and for the sustainability of the broader industry. This is a dynamic, high-impact role that blends deep technical claims expertise with a collaborative, client-first mindset. You will engage proactively with clients, customers, and internal stakeholders across Australia, New Zealand, and globally, bringing both rigour and empathy to everything you do.

Key Responsibilities

• Build lasting client partnerships: Develop and execute tailored client engagement plans that embed consistent, best-practice claims management and deepen trust with key stakeholders.
• Proactively manage complex claims portfolios: Oversee Life & Health client portfolios across all lines of business, ensuring every decision aligns with treaty terms, policy guidelines, and regulatory requirements.
• Turn data into insight: Leverage claims data and your technical expertise to identify emerging trends, surface new business opportunities, and inform product development strategies.
• Share knowledge and elevate capability: Deliver high-value services including training, audits, complex case consulting, and process improvement initiatives that strengthen client claims capabilities.
• Stay ahead of emerging risks: Continuously analyse claims and market data to identify risks and opportunities, contributing to stronger, more proactive risk management strategies.
• Apply technical excellence: Ensure all claims assessments and adjudications are rigorous, consistent, and fully compliant with applicable regulatory frameworks and legislative requirements.
• Develop client-focused solutions: Design and deliver services aligned to individual client strategies and Swiss Re's broader claims vision, with a focus on measurable, meaningful outcomes.
• Collaborate across Swiss Re: Work closely with colleagues in L&H Underwriting, Pricing, Valuation, Client Markets, and Solutions to influence outcomes, share expertise, and drive value across the business.

About the Team

The L&H Claims Team at Swiss Re is a passionate and purpose-driven group dedicated to providing market-leading support to our clients, enabling them to deliver on their claims promise to their customers. We work collaboratively with insurers across Australia and New Zealand to strengthen claims practices, improve customer outcomes, and help shape the long-term sustainability of the life and health insurance industry. Our team combines deep technical expertise with a genuine commitment to making a positive difference — for clients, for end customers, and for the broader community.

About You

You are a motivated and collaborative claims professional who brings both technical depth and a genuine passion for client service excellence. You thrive in an environment where your expertise creates real impact — not just for clients, but for the people behind every claim. You are a natural relationship builder, a clear communicator, and someone who approaches challenges with curiosity, resilience, and a solutions-focused mindset.

We are looking for candidates who meet these requirements:

• Broad technical expertise in life insurance claims assessment, ideally spanning retail and group insurance products across multiple lines of business.
• Strong knowledge of the Australian &/or New Zealand insurance landscape, including products, regulatory environment, and industry frameworks relevant to life and health claims.
• Proven stakeholder management experience, with a demonstrated ability to influence outcomes, manage complex relationships, and deliver impactful client-facing services.

These are additional nice to haves:

• Familiarity with claims technology, including automation tools, workflow management systems, and triage platforms.
• Experience with data analytics for portfolio management and claims insights.
• Background in dispute resolution processes and/or rehabilitation and return-to-work programs within disability claims.
• Relevant tertiary qualification and/or evidence of continuous professional development, including ALUCA CPD accreditation.
• A purpose-driven approach — passionate about advancing industry practice and delivering meaningful outcomes for clients and end customers.
• Influential communication skills — excellent negotiation, presentation, and stakeholder engagement capabilities, with the ability to deliver clear and compelling messages across all levels.
• A proactive and resilient work style — a self-starter who anticipates risks, identifies opportunities, and adapts confidently to evolving challenges.

Applications for this role will close on 15 September 2026. We look forward to your application!  

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.  

Swiss Re offers modern working arrangements that allow all employees to adapt to changing work preferences. We currently provide employees with attractive offices, competitive benefits such as 25 days annual leave, 15 days personal leave, flu vaccinations and annual health checks.  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

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