Product Owner & Lead Business Analyst – Aged Care | Federal Contract

Product Owner / Lead Business Analyst

Australian citizenship required. Must be able to obtain Baseline security clearance.

Location: QLD/ACT/NSW (Hybrid).

1. A tailored resume in docx format
2. A one page (5000 character) summary response to the selection criteria below.

• RFQ ID: LH-07458
• Agency: Department of Health, Disability and Ageing
• Closing Date: Friday, 21 August 2026 at 11:59pm Canberra time
• Estimated Start Date: Monday, 31 August 2026
• Initial Contract Duration: 10 months, to 30 June 2027
• Extension Term: 12 months
• Number of Extensions: 1
• Experience Level: EL1 equivalent
• Security Clearance: Must be able to obtain Baseline
• Location of Work: QLD, ACT, NSW
• Working Arrangements: Hybrid. Contractors must attend one of the Department’s capital city offices at least two days per week. A Working from Home Agreement specifying allocated days and working location must be completed upon engagement.
• Maximum Hours: 37.5 hours per week

The Product Owner / Lead Business Analyst will ensure digital product initiatives are strategically aligned to the Department's aged care service vision, supported by robust evidence and business analysis, and designed to deliver measurable improvements in user, business and service delivery outcomes. The role will provide leadership across analysis and stakeholder engagement activities while fostering alignment between product strategy, business architecture, change initiatives and reform objectives.

• Lead the alignment of digital products, service enhancements and business initiatives with organisational strategy, enterprise architecture and future-state operating models to drive sustainable business outcomes and value realisation.
• Define, monitor and drive business outcomes, benefits realisation and performance measures to support evidence-based decision-making and investment prioritisation.
• Lead business analysis activities across complex transformation programs, ensuring quality delivery, effective planning and adherence to best practice methodologies.
• Provide guidance, coaching and mentoring to business analysts to build capability and promote consistent, high-quality analysis practices.
• Engage and collaborate with stakeholders across business, policy, operational, architecture and delivery teams to achieve alignment, build consensus and support informed decision-making.
• Facilitate workshops and consultation activities to elicit, validate and manage business requirements and stakeholder needs.
• Analyse complex business challenges, identify opportunities for improvement and develop practical, evidence-based recommendations and solutions.
• Balance strategic objectives, operational requirements and user needs when designing and implementing business solutions.
• Contribute to program governance, planning and assurance activities to support successful delivery outcomes.
• Provide expert advice on business design, process improvement and change impacts within complex transformation environments.
• Apply knowledge of government governance, policy and service delivery frameworks to support reform initiatives and organisational change.

• Product ownership and strategic product alignment
• Lead business analysis across complex transformation programs
• Benefits realisation and performance measurement
• Business architecture and future-state operating models
• Stakeholder engagement and workshop facilitation
• Business design, process improvement and change impact analysis
• Government governance, policy and service delivery frameworks

The Business Design Delivery Section provide business design, analysis and delivery support services that ensure initiatives are strategically aligned, clearly defined, and positioned for successful implementation. We work collaboratively with stakeholders to understand business needs, shape future-state solutions, and enable the successful delivery of organisational outcomes.

1. Responses to this RFQ will be evaluated against the following criteria: - The Service Provider’s demonstrated understanding of the Services required. - The Service Provider’s demonstrated capability and capacity to provide the services. - The extent to which the Fees proposed provides value for money for the Australian Government.

1. Experience with the Aged Care digital ecosystem will be considered as highly desirable.

We know the government ICT market and we keep things straightforward. We take time to understand your background, your goals and the type of role that suits you. We believe transparency is about more than rates and our margins are fair and always disclosed.

1. Fair, disclosed margins
2. Clear communication at every stage
3. Honest advice on fit and competitiveness
4. Visibility on submissions and process status
5. A professional and respectful experience

You choose what's best for you.

1. PAYG through Pinaka
2. Third-party payroll
3. Self-employed (own ABN)
   With a single, transparent and fixed margin, we ensure compliance to all state and payroll laws. So that is one less thing for you to worry about.

Already in a role but not happy with the setup?
Port in your contract to Pinaka for a simpler and more transparent experience. We also have some exciting limited time offers on top of the incredible margins we offer.

Our referral program for people who introduce strong candidates to us.
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