Phone Enquiry Consultant - inbound (Customer Service)

“We offer more than just a job… We offer a great place to work, with great people, where you can grow and develop your professional skills,” says Sharon Fox-Slater, Managing Director of EBM RentCover.

Overview…

We are searching for an eager phone-based Enquiry Consultant to be on the front line of our leading landlord insurance business. If you are the sort of person who makes people feel at ease when talking to them – this is the role for you!

What’s on offer?

Whatever your current situation – whether you are stepping back into the workforce after a hiatus, or simply looking to shake up your career prospects – we urge you to apply!

As EBM RentCover’s Enquiry Consultant, you will play a key role in helping us achieve our vision of being recognised and respected as the industry’s best. How will you do this? Well, you will be the voice of our business and the first port-of-call for many landlords and property managers in need. Ultimately, you will play an important role on the phones to deliver outstanding care, consideration, and assistance to clients.

A snapshot of some of your responsibilities:

• Answering incoming phone calls and responding to client enquiries on the spot (we will provide you with all the information you need to adequately respond to client questions).

• If the enquiry needs processing (e.g. they want to take out cover)… you will be required to relay the enquiry to the correct team member for action.

• Educating clients about what is and isn’t covered in EBM RentCover policies (we can help you get across this!).

Please note, this role is primarily based on the phone – that is where the magic happens! While the main focus is on inbound calls, there will be a bit of processing and email work involved too. Simple post-call follow ups like sending quotes and sharing policy information with clients. It is still all about customer service, customer service… oh, and did we mention… customer service!

Sounds good! What skills do I need?

To be honest, we are not looking for any specific experience. You don’t need to have a resume which lists thousands of different past jobs. All we ask is that you are passionate about delivering top-quality service to clients. And, an authentic, calm and genuine phone manner will be looked upon fondly!

Most importantly, you should align with our values: incite optimism over fear, be human, do the right thing, take responsibility and honest to the core.

What’s in it for you?

We recognise that no two team members are the same. That is why we offer an array of benefits to suit the different needs of our people, including:

• Ways of Working (WOW): we provide flexible working options to create a stimulating culture of connection, accountability and trust, which empowers you to be the best professional version of yourself.

• We have an amazing values driven culture, that puts people first.

• We provide opportunities to grow and develop, both in your role and beyond!

• We have great people focused policies including: Me Days, Purchased Leave, Body & Mind Allowance and Pet Care Leave.

• Our Purposeful Partnerships Program connects our team members with the wider community through a wide range of volunteering initiatives run each year.

Please note, this is just a snapshot of benefits. Chat to us more about the pros of working at EBM RentCover. 

Where to from here? Let us break it down for you…

1. You see this job ad and get super excited about the prospect of working for one of Australia’s leading landlord insurance providers.

2. You start pulling together an application, and we read through it and think: ‘wowwwww, this candidate seems great’.

3. If short-listed, you will be asked to complete a video interview where you will be prompted to answer a few simple questions about your experience.

4. If you made us smile during your video interview, you will then be asked to complete an internal assessment.

5. If all goes well when you meet the team, you may get offered a role with EBM RentCover.

6. You start your role with the business and tell all your friends and family how lucky you feel to work for such a culturally-rich organisation.